initial scan / full scan fails

[digitalclouds]

Hi,

Firstly, love the mobile sync - works like a charm :-)
I have tried to get the first scan going, but it keeps on failling - it then tries to do a full scan each night and also fails (same error).

This is the email I receive from the system:

This is an automated notification from ZxBackup about Full Scan.

Operation Full Scan failed.

Operation Id: 38c2d4d1-f477-4e08-8355-2d1b47ac2805
Operation Host: ***************

- exception -
java.lang.NullPointerException
at com.zextras.lib.ZEOperationException.<init>(ZEOper ationException.java:11)
at com.zextras.lib.ZEBlockingException.<init>(ZEBlock ingException.java:9)
at com.zextras.backup.ZEBItem.synchronize(ZEBItem.jav a:1002)
at com.zextras.backup.ZEBAccount.synchronize(ZEBAccou nt.java:1313)
at com.zextras.op.backup.ZEScanOperation.doItemsScan( ZEScanOperation.java:378)
at com.zextras.op.backup.ZEScanOperation.doAllItemsSc an(ZEScanOperation.java:335)
at com.zextras.op.backup.ZEScanOperation.doAccountSca n(ZEScanOperation.java:291)
at com.zextras.op.backup.ZEScanOperation.doDomainScan (ZEScanOperation.java:72)
at com.zextras.op.backup.ZEScanOperation.doDomainScan (ZEScanOperation.java:63)
at com.zextras.op.backup.ZEFullScanOperation.doOperat ion(ZEFullScanOperation.java:307)
at com.zextras.op.ZEOperation.exec(ZEOperation.java:5 74)
at com.zextras.backup.ZEBackupThread.execOperation(ZE BackupThread.java:197)
at com.zextras.backup.ZEBackupThread.run(ZEBackupThre ad.java:107)

- debug info -
-- parameters --
deepScan = false
skipSmartScan = false
OpStartTime = 1345288695954
notificationeMails = *******************
backupPath = /opt/zimbra/backup/zextras/
canBeFirstScan = true
-- context --
numBackuppedItems = 15142
numCheckedAccounts = 9
numPurgedItems = 0
lastAccountSequence = 0
lastAccountId = 1f430839-95df-4074-a23a-5226cc743f2a
numBackuppedAccounts = 9
existingItemList =
numEstimatedBackuppedAccounts = 9
numCheckedItems = 14973
baccountList = 1f430839-95df-4074-a23a-5226cc743f2a
numZimbraItems = 15077
numDeletedItems = 0
numActiveBackuppedAccounts = 9
numNewItems = 0
numPurgedFiles = 0
numDeletedAccounts = 0
numPurgedAccounts = 0
numUpItems = 405
completed = 1
numPurgeCheckedAccounts = 9
numContentFiles = 0
numTotalAccounts = 23


Could you maybe indicate where I may find some more info to try and resolve this null pointer?

Thanks & kind regards,
J.

[Cine]

Hello digitalclouds,

this kind of error is also being discussed here: http://forums.zextras.com/zxbackup/2...p-problem.html

Please download and install the ZeXtras Suite package again.


Have a nice day,
Cine

[digitalclouds]

Perfect - worked like a charm.

Thanks,
Jake.