initial scan / full scan fails
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Thread: initial scan / full scan fails

  1. #1
    Junior Member
    Join Date
    Aug 2012
    Posts
    2

    initial scan / full scan fails

    Hi,

    Firstly, love the mobile sync - works like a charm :-)
    I have tried to get the first scan going, but it keeps on failling - it then tries to do a full scan each night and also fails (same error).

    This is the email I receive from the system:

    This is an automated notification from ZxBackup about Full Scan.

    Operation Full Scan failed.

    Operation Id: 38c2d4d1-f477-4e08-8355-2d1b47ac2805
    Operation Host: ***************

    - exception -
    java.lang.NullPointerException
    at com.zextras.lib.ZEOperationException.<init>(ZEOper ationException.java:11)
    at com.zextras.lib.ZEBlockingException.<init>(ZEBlock ingException.java:9)
    at com.zextras.backup.ZEBItem.synchronize(ZEBItem.jav a:1002)
    at com.zextras.backup.ZEBAccount.synchronize(ZEBAccou nt.java:1313)
    at com.zextras.op.backup.ZEScanOperation.doItemsScan( ZEScanOperation.java:378)
    at com.zextras.op.backup.ZEScanOperation.doAllItemsSc an(ZEScanOperation.java:335)
    at com.zextras.op.backup.ZEScanOperation.doAccountSca n(ZEScanOperation.java:291)
    at com.zextras.op.backup.ZEScanOperation.doDomainScan (ZEScanOperation.java:72)
    at com.zextras.op.backup.ZEScanOperation.doDomainScan (ZEScanOperation.java:63)
    at com.zextras.op.backup.ZEFullScanOperation.doOperat ion(ZEFullScanOperation.java:307)
    at com.zextras.op.ZEOperation.exec(ZEOperation.java:5 74)
    at com.zextras.backup.ZEBackupThread.execOperation(ZE BackupThread.java:197)
    at com.zextras.backup.ZEBackupThread.run(ZEBackupThre ad.java:107)

    - debug info -
    -- parameters --
    deepScan = false
    skipSmartScan = false
    OpStartTime = 1345288695954
    notificationeMails = *******************
    backupPath = /opt/zimbra/backup/zextras/
    canBeFirstScan = true
    -- context --
    numBackuppedItems = 15142
    numCheckedAccounts = 9
    numPurgedItems = 0
    lastAccountSequence = 0
    lastAccountId = 1f430839-95df-4074-a23a-5226cc743f2a
    numBackuppedAccounts = 9
    existingItemList =
    numEstimatedBackuppedAccounts = 9
    numCheckedItems = 14973
    baccountList = 1f430839-95df-4074-a23a-5226cc743f2a
    numZimbraItems = 15077
    numDeletedItems = 0
    numActiveBackuppedAccounts = 9
    numNewItems = 0
    numPurgedFiles = 0
    numDeletedAccounts = 0
    numPurgedAccounts = 0
    numUpItems = 405
    completed = 1
    numPurgeCheckedAccounts = 9
    numContentFiles = 0
    numTotalAccounts = 23


    Could you maybe indicate where I may find some more info to try and resolve this null pointer?

    Thanks & kind regards,
    J.

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,356
    Hello digitalclouds,

    this kind of error is also being discussed here: http://forums.zextras.com/zxbackup/2...p-problem.html

    Please download and install the ZeXtras Suite package again.


    Have a nice day,
    Cine

  3. #3
    Junior Member
    Join Date
    Aug 2012
    Posts
    2
    Perfect - worked like a charm.

    Thanks,
    Jake.

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