Zextras backup problem (java.lang.NullPointerException)
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Thread: Zextras backup problem (java.lang.NullPointerException)

  1. #1
    Active Member ZeXtras Reseller
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    Zextras backup problem (java.lang.NullPointerException)

    This is the error in logs :

    29-Aug-2012 14:12 - Error: ZeXtras ZxBackup Notification, Full Scan failed.

    This is an automated notification from ZxBackup about Full Scan.

    Operation Full Scan failed.

    Operation Id: 96e60f75-68fb-4a04-b47c-6dcd705a54ad
    Operation Host: zimbra.ormant.local

    - exception -
    java.lang.NullPointerException
    at com.zextras.lib.ZEOperationException.(ZEOperationE xception.java:11)
    at com.zextras.lib.ZEBlockingException.(ZEBlockingExc eption.java:9)
    at com.zextras.backup.ZEBackupMetadata.writeStates(ZE BackupMetadata.java:251)
    at com.zextras.backup.ZEBackupMetadata.flush(ZEBackup Metadata.java:325)
    at com.zextras.backup.ZEBAccount.flush(ZEBAccount.jav a:1584)
    at com.zextras.backup.ZEBackupResourceManager.closeRe source(ZEBackupResourceManager.java:188)
    at com.zextras.backup.ZEBackupResourceManager.closeRe source(ZEBackupResourceManager.java:172)
    at com.zextras.backup.ZEBAccount.close(ZEBAccount.jav a:1372)
    at com.zextras.op.backup.ZEScanOperation.doAccountSca n(ZEScanOperation.java:317)
    at com.zextras.op.backup.ZEScanOperation.doDomainScan (ZEScanOperation.java:72)
    at com.zextras.op.backup.ZEScanOperation.doDomainScan (ZEScanOperation.java:63)
    at com.zextras.op.backup.ZEFullScanOperation.doOperat ion(ZEFullScanOperation.java:307)
    at com.zextras.op.ZEOperation.exec(ZEOperation.java:5 74)
    at com.zextras.backup.ZEBackupThread.execOperation(ZE BackupThread.java:197)
    at com.zextras.backup.ZEBackupThread.run(ZEBackupThre ad.java:107)

    This error appear every time I click "run full scan"

    Anyone have an idea to solve this ?

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Apr 2011
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    2,342
    Hello beable_it,

    this kind of error is usually due to issues with the install package of ZeXtras Suite... Can you please try to download and install the package again?


    Have a nice day,
    Cine
    Last edited by Cine; 08-30-2012 at 08:26 AM. Reason: Thread title edited to allow other users with the same issue to recognize the thread.
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  3. #3
    Active Member ZeXtras Reseller
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    Hello Cine,
    I have installed the package again, after downloaded again... but nothing... the error persists.

    thanks in advances

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by beable_it View Post
    Hello Cine,
    I have installed the package again, after downloaded again... but nothing... the error persists.

    thanks in advances
    Hello again,
    is the returned error the very same as before or a different one?
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  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Should the error be the same, the cause is probably an I/O issue that causes ZeXtras Backup not to be able to write on disk.

    Some quick checks I can suggest:

    - File permissions for the export path ('zibra' user must have rwx permissions on the folder, subfolders and files)
    - Inode Availability - check it with `df -i`)
    - Filesystem Integrity - check it with the proper fsck tool for your filesystem
    - Disk space - check it with `df -h`

    Have a nice day,
    Cine
    Last edited by Cine; 08-30-2012 at 02:31 PM.
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