zxbackup doFixShares : Unable to retrieve map file from server
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Thread: zxbackup doFixShares : Unable to retrieve map file from server

  1. #1
    owc is offline
    Active Member
    Join Date
    Jun 2020

    zxbackup doFixShares : Unable to retrieve map file from server


    I migrated an old 8.7 server with zxbackup.
    I used an NFS storage that I mounted on /opt/zmig in a fresh installed zimbra with zextras suite. No backup path initialized on destination.
    I followed this incremental migration doc using smartscan: https://docs.zextras.com/zextras-sui...gration_checks

    Now, I have to fix shares. On the first restore zxbackup created a map_file in /opt/zimbra/backup/zextras/map_eb57ba7b-86d5-47d9-b1c0-ba38e9ffe20f

    But no way to get it works:
    zxsuite backup doFixShares map_eb57ba7b-86d5-47d9-b1c0-ba38e9ffe20f
    zxsuite backup doFixShares /opt/zimbra/backup/zextras/map_eb57ba7b-86d5-47d9-b1c0-ba38e9ffe20f
    always says:
    Unable to retrieve map file from server actualserver.com

    And notification says:
    Operation Shares Fix failed.

    Operation Id: f0512a71-feb9-4951-b68e-002e73dad88c
    Operation Host: actualserver.com

    Operation requested by: zimbra

    ZeXtras Suite Version: 3.1.0
    commit: 89033d55018868806462c5e9771057b3a9be8afa

    Zal Version: 2.15.1
    Zal commit: 5f37b3a8386fd0a572de50732e05bb218d4a4975
    Zimbra version: 8.8.15_GA_3959 20200714235021 20200715-0023 FOSS

    - exception -
    com.zextras.lib.Error.EmptyMergedMapError: Merged map is empty, check logs
    at com.zextras.modules.backup.operations.ZEFixShares. doOperation (ZEFixShares.java:291)
    at com.zextras.lib.operations.ZEOperation.exec (ZEOperation.java:827)
    at com.zextras.lib.operations.LegacyOperationProxy.ex ec (LegacyOperationProxy.java:84)
    at com.zextras.lib.operations.ModifiableStatefulOpera tion.exec (ModifiableStatefulOperation.java:123)
    at com.zextras.lib.operations.OperationStarterActivit y.run (OperationStarterActivity.java:46)
    at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:144)

    What can I do :/?

    Thanks in advance !

  2. #2
    Gil is offline
    Moderator Participant
    Join Date
    Sep 2019
    Hello Robin,

    the first step to take would be to verify if the map file is actually empty, for example by running
    cat /opt/zimbra/backup/zextras/map_eb57ba7b-86d5-47d9-b1c0-ba38e9ffe20f
    Still you appear to have a valid license, if this is correct perhaps it would be best to open a ticket on our support portal as we will probably need some configuration information and log files that should not be made public.
    Last edited by Gil; 08-10-2020 at 11:52 AM.
    Gil - Zextras Technical Support Engineering


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