VP of TSE/QA
Zextras Website # Zextras Documentation Hub # Zextras Store
Zextras Support Portal
Discovered the following message in one of the more recent mailbox logs:
471 FATAL
I/O Exception in writing content file
The date and time is consistent with the last modification time of files in the export directory
so I guess this is why the fullScan stopped.
Don't know what cause the I/O error though.
Do you guys have any clue ?
To add a little mystery:
I just looked into zxbackup-log-fullscan and the last entry there is from just before midnight the day before the FullScan stopped.
I don't know what happened, also do I have to start all over or is there a way to resume fullScan from where it stopped ?
I'll talk with d0s_0n and the devs in order to see what could have caused the I/O error, in the meanwhile let me reassure you: the FullScan procedure aligns the backup data with the actual data on the Zimbra store, so restarting the FullScan will just quickly check the existing items (you'll see a lot of "Item Skipped" lines in the logs) and then start writing new data
Can you please send me the full error trace via email (community@zextras.com)?
Also, please perform a disk check in order to see if there is any device-side error...
Have a nice day,
Cine
VP of TSE/QA
Zextras Website # Zextras Documentation Hub # Zextras Store
Zextras Support Portal
Thanks Cine, restarted the FullScan and it continues
Will send the full error trace by email later.
No errors on the device so far.
Fingers crossed.
VP of TSE/QA
Zextras Website # Zextras Documentation Hub # Zextras Store
Zextras Support Portal
FullScan finished succesfully, I'm now importing the data into the new mailserver.
So far so good, average import speed is ~1.5 times the export speed.
Import has finished, now testing the new mail server.
Something is wrong with the user passwords.
Users can not login into webmail with their passwords only administrator can.
If I go thru the ZimbraAdmin login I can view users mail boxes and they look ok.
Hello Perry,
does this happen for all users or only for some of them? Also, did you migrate from a Zimbra Network Edition server to a Zimbra Open Source Edition one? Do your users authenticate against an external LDAP/AD server?
Please remember that the password set on the new server is the one that was on the account at the moment of the first export.
VP of TSE/QA
Zextras Website # Zextras Documentation Hub # Zextras Store
Zextras Support Portal
hi Cine,
This happens to all users except administrator.
Migration is from Zimbra Open Source to Zimbra Open Source
and there's no authentication agains an external LDAP/AD server.
Thanks,
Perry
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