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  1. #1
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    Exclamation Hundreds of skipped items

    I am trying to migrate to a new server. Existing server: zimbra 7.2.0 on Ubuntu server 10.04 LTS 64 bit. New server: zimbra 7.2.0 on Ubuntu server 10.04 LTS 64 bit.

    I ran the xz migration tool on the old server. Transferred the file to the new server, and imported it using ZxBackup as instructed. However, the completed email shows that literally hundreds of files were skipped. I did a database integrity check on the old server and everything comes out OK. Does anyone have any ideas? What other files can I send you that might help?

    A copy of the restore completed notification is below:



    02-Ma-2012 20:51 - Information: ZeXtras ZxBackup Notification, External Restore completed.

    This is an automated notification from ZxBackup about External Restore.

    Operation External Restore Completed.

    Operation Id: 4a0439a1-4f62-4c52-ae19-06344c96e1fa
    Operation Host: mail.rutledge1188.com
    Operation Log path: /opt/zimbra/log/zextras_ZxBackup_ExternalRestore_4a0439a1-4f62-4c52-ae19-06344c96e1fa.log


    Warnings: 0
    Errors: 0


    - notes -
    null

    - skipped items -
    More about unrestorable items: ZxBackup Troubleshooting - ZeXtras Suite Wiki

    account justin@rutledge1188.com search query: item: 4388,4392,4357,4361,4366,4365,4464,4465,4466,4438, 4440,4441,4419,4417,4431,4425,4424,4536,4542,4528, 4522,4526,4527,4499,4496,4500,4480,4484,4607,4606, 4599,4593,4594,4589,4580,4581,4576,4574,4571,4570, 4567,4554,4553,4547,4544,276,280,306,4102,312,317, 318,295,300,301,343,341,4193,337,336,4204,348,326, 327,324,322,320,4222,4220,4218,374,368,4162,381,37 6,379,358,354,4188,364,366,4184,361,362,4267,408,4 14,412,4258,402,403,400,401,407,405,4280,397,384,4 279,4278,389,388,4276,442,443,444,445,434,437,439, 429,431,4255,4254,416,418,421,420,4335,479,476,474 ,470,466,4322,4323,4321,458,457,456,4344,4343,455, 454,4342,453,452,4337,449,509,4302,510,511,504,429 6,4297,506,496,4289,498,499,492,4318,494,489,4313, 4314,490,4311,481,551,4884,4885,547,556,554,4891,5 67,566,563,560,4864,4876,4875,571,516,518,514,515, 526,527,520,521,528,540,538,610,611,608,612,613,61 8,619,616,623,620,621,626,624,630,629,636,580,583, 587,590,592,596,606,685,682,680,678,677,672,702,70 1,696,692,691,689,649,648,646,640,668,666,660,662, 657,747,745,744,750,739,737,743,740,762,761,764,75 5,752,713,715,714,716,719,705,707,709,728,731,732, 734,735,720,721,723,821,4612,823,822,4608,818,831, 826,4618,804,805,4625,814,815,810,790,4643,786,785 ,799,797,794,774,775,772,773,770,4668,780,4666,880 ,889,888,890,893,892,894,864,867,868,871,874,875,8 77,4703,879,851,850,849,853,852,859,857,4716,834,8 35,838,837,842,846,956,4748,957,958,959,952,953,47 47,948,950,947,940,943,937,936,935,931,930,926,478 2,927,924,925,922,4779,921,918,919,916,912,4768,47 69,909,906,904,903,902,898,896,1018,1019,1020,1022 ,4802,1011,1013,1014,1015,4825,1001,4824,1000,4826 ,1002,1004,1007,4831,4830,992,4821,996,986,987,984 ,990,4845,978,976,4833,983,971,4857,968,975,974,48 48,966,965,964,1102,1096,1099,1116,1119,1112,1110, 1105,1107,1106,1134,1132,1133,1130,1129,1127,1124, 1120,1151,1148,1140,1139,1138,1032,1034,1039,1024, 1048,1055,1040,1042,1047,1067,1064,1065,1059,1056, 1057,1062,1083,1082,1086,1075,1073,1077,1076,1220, 1222,1217,1218,1226,1237,1238,1233,1234,1235,1245, 1240,1255,1251,1262,1261,1259,1258,1268,1269,1267, 1264,1279,1277,1274,1275,1153,1155,1156,1161,1160, 1163,1166,1168,1170,1185,1191,1189,1193,1197,1203, 1201,1206,1207,1208,1374,1373,1370,1363,1360,1352, 1351,1348,1346,1344,1345,1407,1398,1392,1388,1389, 1390,1384,1385,1382,1378,1379,1306,1304,1298,1297, 1303,1288,1294,1295,1282,1283,1281,1336,1338,1341, 1340,1343,1342,1329,1331,1332,1335,1321,1323,1324, 1325,1312,1313,1314,1316,1317,1318,1494,1493,1498, 1499,1477,1476,1486,1484,1483,1524,1520,1522,1523, 1533,1528,1529,1530,1509,1510,1505,1504,1517,1514, 1424,1425,1430,1428,1434,1435,1433,1438,1436,1437, 1411,1409,1408,1415,1421,1420,1463,1464,1465,1467, 1468,1469,1443,1445,1447,1449,1448,1451,1450,1452, 1640,1641,1645,1634,1636,1658,1663,1661,1660,1650, 1649,1648,1655,1654,6009,1611,6012,6014,6015,1601, 1604,1606,1607,1631,1630,1616,1619,1620,1582,1576, 1577,1574,1575,1573,1568,1569,1596,1595,1592,1591, 1590,1589,1588,1548,1549,1551,1546,1540,1541,1536, 1537,1539,1564,1562,1557,1556,1558,1553,1552,1555, 6098,1762,6097,1761,6103,1765,1764,6106,6108,6080, 1777,1783,6084,6090,6088,1789,6129,1729,1728,1731, 6131,6133,6135,1735,1739,6138,1743,6142,1742,1745, 1746,1747,1751,1753,6122,1755,6124,1757,1758,6039, 1703,6037,1701,6036,6045,1709,6044,1707,1705,1704, 6022,6023,1717,6016,1726,6031,1727,1724,6027,6024, 1720,6025,1668,1671,6070,1664,1667,1666,1677,1676, 1679,1673,1672,6075,6074,1674,1686,1687,6050,1682, 6051,1694,6063,1690,1691,1913,1917,1904,1907,1906, 1908,1911,1910,1897,1898,1899,1900,1888,1892,1893, 1895,1880,1886,1885,1884,1875,1872,1879,1877,1866, 1865,1870,1871,1868,1858,1859,1852,1849,1851,1845, 1844,1847,1846,1841,1840,1837,1832,1833,1834,1828, 1831,1825,1827,1823,1820,1818,1816,1814,1811,1806, 1807,1805,1801,1799,1794,2034,2037,2040,2042,2044, 2018,2020,2022,2024,2028,2031,2030,2000,2001,2007, 2005,2011,2015,2013,1990,1989,1988,1995,1992,1998, 1996,1968,1970,1976,1978,1979,1956,1958,1954,1961, 1942,1943,1941,1950,1948,1946,1945,1927,1924,1921, 1935,1933,1932,1929,6570,2202,6574,6564,6565,6566, 6587,6589,6580,2182,6538,6530,2227,6529,2218,2221, 6544,2214,2213,2265,2240,6607,6605,6602,6603,6600, 6601,2292,6596,6597,2293,6592,2284,6618,6617,6615, 6612,6611,6610,2272,2067,2070,6440,2072,2079,2049, 2050,2051,2052,2053,2054,2055,2056,2057,2058,2059, 6460,2060,2061,6463,2102,6411,2106,6410,6408,2104, 6415,2110,2109,6412,2083,6417,2084,2089,2094,6431, 6501,2133,2132,2135,2129,2131,6498,2140,2143,2138, 6516,2117,2118,2119,2112,2114,6515,2115,2124,2125, 2126,2120,2121,6521,2122,6522,2123,6523,2164,2162, 2161,6479,6476,6473,6486,2151,2146,2144,6494,6490, 2154,6489,2153,2441,6335,6333,6323,2435,2436,6314, 6313,6319,2449,6308,6296,2469,2488,2493,2494,6272, 6273,6274,6275,6277,6278,2511,6397,2509,6393,2505, 2504,6387,2523,6379,6374,6373,2512,6368,6369,6366, 6360,6357,6359,6358,6349,2559,2553,2554,6346,6336, 6337,2306,6180,6184,2335,2333,6169,6171,2349,2350, 6175,6146,6151,2360,6157,2366,6263,6258,6259,6266, 2390,6244,6243,6242,6254,2396,6250,6249,2392,6228, 6230,2406,2423,6215,2419,2429,2430,2427,2426,2750, 2751,2743,2740,2733,2729,2728,2723,2721,2720,2719, 2699,2689,2688,2690,2815,2800,2801,2804,2794,2797, 2784,2777,2771,2774,2766,2754,2618,2599,2581,2580, 2582,2577,2576,2585,2564,2575,2679,2682,2681,2657, 2662,2665,2647,2989,2991,6800,6803,2979,6802,3001, 2997,2998,2999,2993,2994,2995,6846,2958,6844,6843, 2944,2973,2970,6822,2967,2964,2963,2960,6864,3042, 3046,3064,6861,3070,3018,3017,3016,3021,3020,3008, 3035,3038,3036,3026,3027,6880,3030,3028,3029,2852, 6672,6673,6687,6660,6662,2865,2873,6666,6710,6708, 6705,6714,6715,6691,2846,6701,6740,6741,2918,2919, 6743,2920,2923,2925,6751,2928,6730,6733,2890,2891, 2888,2889,6780,6755,6754,6759,6767,2909,6765,3271, 3318,3316,3317,3314,3315,3310,3219,3223,3224,3228, 3229,3214,3254,3243,3240,3166,3153,3148,3143,3188, 3187,3180,3096,3080,3081,3083,3074,3077,3129,3134, 3115,3112,3119,3108,3541,3558,3577,3578,3463,3460, 3472,3481,3486,3487,3485,3488,3490,3492,3497,3509, 3512,3513,3514,3516,3518,3400,3408,3449,3451,3450, 3445,3347,3351,3388,3376,3378,3820,3799,3800,3801, 3806,3787,3789,3762,3763,3768,3747,3746,3745,3744, 3743,3737,3712,3704,3710,3698,3697,3696,3694,3693, 3683,3673,3677,3679,3666,3669,3656,3648,3652,3647, 3640,3620,3613,3612,3611,3604,3601,3597,3591,4066, 4083,4084,4036,4043,4047,4051,4048,4054,4059,4000, 4012,4015,4009,4023,4031,3970,3989,3984,3996,3994, 3947,3941,3961,3960,3965,3967,3956,3958,3917,3911, 3929,3922,3925,3924,3887,3874,3893,3889,3888,3845, 3841,3871,3865,3864


    account leah@rutledge1188.com search query: item: 4401,2204,2206,4396,4399,2227,2228,2229,6605,8937, 8938,8941,8954,4514,10860,8906,10841,4496,4501,108 44,10823,8912,10824,8918,10804,10807,10806,10801,1 0803,10809,10789,10791,10784,10787,10796,10797,107 98,10799,10793,10794,10795,6467,2170,10758,10759,1 0757,10760,9080,4146,265,9065,6311,9040,4098,4100, 313,4106,9026,9027,297,342,9022,347,9006,373,368,8 984,8967,8960,8968,6194,408,4265,9212,4282,9198,91 86,386,9183,2343,2356,2358,9155,4244,9159,9147,914 5,9143,9140,9113,9107,10462,10463,2735,10445,10444 ,10441,4865,10440,10436,10434,10486,10477,10473,10 472,10474,10469,10465,10466,10395,10393,10399,1039 6,10387,10375,8224,577,10425,10426,10427,10423,104 12,8244,10401,10400,10403,10405,10407,10327,685,10 321,10310,10311,10357,10356,10358,10352,10355,1036 4,10360,10348,10345,10346,10262,10261,10269,10268, 10244,10252,8340,757,8360,8363,717,8358,10717,1071 2,10714,10708,10711,10704,10705,10706,8564,10729,8 560,10727,10726,10724,10720,10750,4658,10747,10744 ,6824,10742,10740,3054,10648,10653,10640,10645,877 ,10646,10667,10670,10669,4708,10686,10687,10675,10 673,10676,10677,10565,10560,954,10573,10569,10570, 10571,10581,10582,10579,10578,10589,10588,10596,28 21,10592,10601,6691,8680,10621,10499,10500,10501,1 0502,10503,10505,10506,10507,10508,10510,6750,1051 3,10516,10518,10522,8581,999,998,10530,2882,10534, 2886,10533,10538,10539,10537,10542,10543,10545,105 44,10551,10550,10549,10548,8611,10552,10556,9771,7 661,9765,9762,9789,9791,9785,9787,9780,9777,9776,9 779,9778,7674,5451,9747,9746,9832,9833,9834,9835,9 838,7590,7591,7592,7595,9829,9830,9831,3205,9842,9 803,5400,7556,9795,9793,7561,9798,9797,9818,9811,9 810,7583,7582,7581,7535,7534,3162,9901,7525,7526,9 898,9909,7540,9916,9917,7539,9859,9857,7496,7494,7 492,7489,9880,9881,9955,7469,9959,9960,9963,9969,9 972,3072,3073,9981,3078,9923,9926,9929,3121,9934,7 429,9936,7449,7452,9941,9947,9951,10044,10042,7410 ,10039,10032,10024,10022,7404,10020,10021,10019,73 89,10005,7388,9993,9991,5202,7344,10104,10099,1010 3,10102,7357,10100,10088,5177,10086,10087,7343,100 73,10074,10077,10076,10048,10050,10051,10225,5287, 10231,10215,1414,10214,10223,10222,10220,10202,922 6,9225,9230,1635,1632,9223,9242,9235,9259,9262,926 3,9255,1630,3784,9267,3786

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello rutman286!

    A couple of questions in order to better investigate your problem:

    - What version of ZeXtras Suite are you running on source and dest server?
    - Did you try to run the suggested search query in the source accounts in order to verify what kind of items are not imported?
    - Can you please run a BLOB check on the source machine to verify that no missing BLOBs are interfering with the export operation?
    - Can you please set ZeXtras Suite's LogLevel to "Debug" (in the Core tab of the ZeXtras Administration Zimlet), re-import your data and check the destination server's mailbox.log for specific errors?

    Have a nice day,
    Cine
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  3. #3
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    Thank you for the quick reply!

    - i am running version 1.2.7 on both server.
    - I have not queried every item from those lists...but the 30 that I spot checked were all emails. Do you think it is worth our time for me to try to check them all?
    - I ran a BLOB check on the old server and it did not return any errors, even in verbose mode
    - I ran in debug mode as you suggest, and I see a lot of the following:

    error.jpg

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Thanks for the feedback,

    I'll have a look at the errors with the devs and report back asap!


    Cine
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  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Another quick question:

    Are you using the source server's backup path as the destination server's import path or did you use the "Export Backup" function of ZxBackup to export your data?
    In the latter case, please email me (community@zextras.com) the export logfile that can be found in the /opt/zimbra/log/ folder in the source server.

    Also, please email me your "backupstat" file. You can find it in the server's backup path (or export folder if you used the "Export Backup" function)

    Best regards,
    Cine
    Last edited by Cine; 05-03-2012 at 04:27 PM.
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  6. #6
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    Cine

    I am using the "Export Backup" function. I just sent you the two files you asked for from my email account rutman286@gmail.com

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Files received, checking them right now...

    In the meanwhile can you please run another test?

    Run the following command as the 'zimbra' user both on the source and destination server

    Code:
    zmmailbox -z -m username@domain.com gaf
    and compare the outputs.
    Any difference in the "MSG Count" column between source and dest server for the same account?
    Any folder with "unkn" type (except for the root, that is normal)?

    Feel free to email me the results for a doublecheck..

    Regards,
    Cine
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  8. #8
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    I checked the files, I'd like you to perform an additional test:

    (All operations to be ran in the source server)
    * Set the LogLevel to "Debug".
    * Set the Backup Path in the ZxBackup tab to the export folder you used (data will not be overwritten, just updated).
    * Disable the Real Time Scanner in the ZxBackup Tab.
    * Initialize the ZeXtras Backup module. This will run a FullScan.
    * Once the FullScan is over, please email me the mailbox.log part between the start and end of the operation.

    This is aimed to verify and eventually update the exported data.

    Best regards,
    Cine
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  9. #9
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    Cine

    I have to head out for a bit, but I will perform the additional tests when I get back home. In the mean time I emailed you results from the gaf tests.

  10. #10
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    Cine

    I am not going to be able to do those tests on the source server. I used zextras migration tool to get the export. My license is only good for zmobile, not zbackup., and my installation has been on there for a lot longer than 30 days. Suggestions on another way to perform the test?
    Last edited by rutman286; 05-03-2012 at 08:49 PM.

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