zxBackup missing userPassword after restore deleted account
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Thread: zxBackup missing userPassword after restore deleted account

  1. #1
    Active Member
    Join Date
    Feb 2020
    Posts
    8

    zxBackup missing userPassword after restore deleted account

    Hi,

    i deleted an account. I do the Restore on new account. I change the name of the account to the old one, but if i try to login on the audit.log i see

    missing userPassword

    If i setup the password on the webcli i can login and the mail are there. What is the problem?

    Regards
    --
    Laragio

  2. #2
    Gil
    Gil is offline
    Moderator Participant
    Join Date
    Sep 2019
    Posts
    26
    Hello Laragio,

    we must ask you to provide us with the software version with
    zmcontrol - v
    and
    zxsuite core getversion
    , also how the restore was launched: command line, right click on a user account or from the backup menu?
    If there was any issue with the restore procedure it must have been logged in the mailbox.log, please look for
    [Restore On New Account]
    the procedure should start with
    extensions - Starting restore on new account:
    and end with
    extensions - end restoreOnNewAccount
    Gil - Zextras Technical Support Engineering
    https://support.zextras.com

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