Backup Customizations Failed
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Thread: Backup Customizations Failed

  1. #1
    Active Member
    Join Date
    Jun 2013
    Posts
    4

    Backup Customizations Failed

    I have recently been having some issues with the ZeXtras backup program (since last upgrade) where I am getting email notifications of customizations backups that have failed. The regular SmartScan is successful however I would like to get this addressed. I have 4 customers (all different servers, not linked together) using the product and each one of them are failing, but on different files/folders. I am getting "File does not exist" errors however there are files there in the folders.

    ZeXtras Suite Version: 2.6.4
    Zimbra version: 8.8.8_GA_2026 20180405163320 20180405-1651 FOSS

    The errors are:

    Server 1: Error : File does not exist /opt/zimbra/conf/templates/mail
    Server 2: Error : File does not exist /opt/zimbra/conf/templates/voicemail
    Server 3: Error : File does not exist /opt/zimbra/conf/templates/share
    Server 4: Error : File does not exist /opt/zimbra/conf/templates/mail

    Any suggestions?

  2. #2
    Zextras employee Known ZeXtras Reseller
    Participant

    Join Date
    Aug 2016
    Posts
    64
    Hi Verticon!

    Quote Originally Posted by Verticon View Post
    I have recently been having some issues with the ZeXtras backup program (since last upgrade) where I am getting email notifications of customizations backups that have failed. The regular SmartScan is successful however I would like to get this addressed. I have 4 customers (all different servers, not linked together) using the product and each one of them are failing, but on different files/folders. I am getting "File does not exist" errors however there are files there in the folders.

    ZeXtras Suite Version: 2.6.4
    Zimbra version: 8.8.8_GA_2026 20180405163320 20180405-1651 FOSS
    It seems to be an issue related to latest Zimbra Installer.

    Manually fixing the permission of /opt/zimbra/conf/templates should do the trick:

    Code:
     chmod a+x /opt/zimbra/conf/templates
    Have a nice day!

    Luca
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  3. #3
    Active Member
    Join Date
    Jun 2013
    Posts
    4
    Thanks! That worked.

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