getItem failure
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Thread: getItem failure

  1. #1
    Junior Member
    Join Date
    Apr 2018
    Posts
    1

    Question getItem failure

    Hi,

    The following command produces an error:



    $ zxsuite backup getItem kf**@****.com 2997

    Generic Error: com.zextras.lib.Error.UnableToCreateItemError: Unable to create ZEItem
    at com.zextras.modules.backup.ZEBItem.createFakeZimbr aItem (ZEBItem.java:388)
    at com.zextras.modules.backup.papi.GetItemHandler.han dle (GetItemHandler.java:219)
    at com.zextras.lib.papi.PublicAPIManager.executeLocal Command (PublicAPIManager.java:441)
    at com.zextras.lib.papi.PublicAPIManager.execPAPIRequ est (PublicAPIManager.java:242)
    at com.zextras.lib.ZELinkHandler.run (ZELinkHandler.java:158)
    at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:138)
    Caused by: org.openzal.zal.exceptions.InvalidRequestException : com.zimbra.common.service.ServiceException: invalid request: invalid/missing value for attribute: ais
    ExceptionId:ZxLink Handler Thread:1524605488478:3644e273002aa163
    Code:service.INVALID_REQUEST
    at org.openzal.zal.exceptions.ExceptionWrapper$13.cre ate (ExceptionWrapper.java:166)
    at org.openzal.zal.exceptions.ExceptionWrapper.wrap (ExceptionWrapper.java:387)
    at org.openzal.zal.Item.constructItem (Item.java:126)
    at com.zextras.modules.backup.ZEBItem.createFakeZimbr aItem (ZEBItem.java:385)
    at com.zextras.modules.backup.papi.GetItemHandler.han dle (GetItemHandler.java:219)
    at com.zextras.lib.papi.PublicAPIManager.executeLocal Command (PublicAPIManager.java:441)
    at com.zextras.lib.papi.PublicAPIManager.execPAPIRequ est (PublicAPIManager.java:242)
    at com.zextras.lib.ZELinkHandler.run (ZELinkHandler.java:158)
    at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:138)
    Caused by: com.zimbra.common.service.ServiceException: invalid request: invalid/missing value for attribute: ais
    ExceptionId:ZxLink Handler Thread:1524605488478:3644e273002aa163
    Code:service.INVALID_REQUEST
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST (ServiceException.java:295)
    at com.zimbra.cs.mailbox.Metadata.getList (Metadata.java:330)
    at com.zimbra.cs.mailbox.Metadata.getList (Metadata.java:317)
    at com.zimbra.cs.mailbox.Message.decodeMetadata (Message.java:1524)
    at com.zimbra.cs.mailbox.MailItem.decodeMetadata (MailItem.java:3473)
    at com.zimbra.cs.mailbox.MailItem.<init> (MailItem.java:789)
    at com.zimbra.cs.mailbox.Message.<init> (Message.java:224)
    at com.zimbra.cs.mailbox.MailItem.constructItem (MailItem.java:1722)
    at com.zimbra.cs.mailbox.MailItem.constructItem (MailItem.java:1738)
    at org.openzal.zal.Item.constructItem (Item.java:118)
    at com.zextras.modules.backup.ZEBItem.createFakeZimbr aItem (ZEBItem.java:385)
    at com.zextras.modules.backup.papi.GetItemHandler.han dle (GetItemHandler.java:219)
    at com.zextras.lib.papi.PublicAPIManager.executeLocal Command (PublicAPIManager.java:441)
    at com.zextras.lib.papi.PublicAPIManager.execPAPIRequ est (PublicAPIManager.java:242)
    at com.zextras.lib.ZELinkHandler.run (ZELinkHandler.java:158)
    at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:138)

    In fact, this error is produced for several other items as well (around 80).

    Anyone knows what could be the cause for this error ?

    Setup is Zimbra v.8.8.8 with Zextras v. 2.6.4.

    Regards,
    Kostas

  2. #2
    Zextras employee Known ZeXtras Reseller
    Participant

    Join Date
    Aug 2016
    Posts
    88
    Hi Iakis!

    Sorry for the delay.
    However, I'm pleased too inform you that the issue you described has been fixed in the Zextras Suite 2.6.5 , relead on may, 3th 2018.

    If you are still encountering a similar issue after the upgrade, please open a ticket through our support portal, and we will be glad to help you!

    Have a nice day!
    Luca, the ZeXtras Team
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