stuck at adding item

[malayo]

on of the account restored stuck at adding item

2012-03-26 01:17:46,203 INFO Adding item 47978[5634020a-a16a-443a-82ea-e64ef23dc454] ExternalRestore Adding item 47978
2012-03-26 01:17:47,559 INFO Adding item 50273[5634020a-a16a-443a-82ea-e64ef23dc454] ExternalRestore Adding item 50273

where i should look at for possible problem?

OS: CentOS 5

[Cine]

Hello Malayo,

you can check the following files for errors:

/opt/zimbra/log/mailbox.log
/opt/zimbra/log/zextras_ZxBackup_ExternalRestore_[operation id].log


Also please check if the destination mailbox has exceeded its quota usage.

To check what item is causing this, check the metadata file located at:
/your_export_path/accounts/5634020a-a16a-443a-82ea-e64ef23dc454/items/73/50273

inside this file you'll find the item's digest (look for a "digest":"digest_code" part),
the complete item can be found at:
/your_export_path/items/first_two_characters_of the_digest_code/digest_code
(e.g. if the digest is "aBC123456789=" the file will be at items/aB/aBC123456789=)

It's a gzip-compressed file so you'd need to use "zless" to inspect it.


Regards,
Cine

[malayo]

also, if i redo the restore 4 times, i will get 4 duplicate emails for that particular account.

is this a known issue?

[Cine]

also, if i redo the restore 4 times, i will get 4 duplicate emails for that particular account.

is this a known issue?

Hello Malayo,
this is not a known issue...

Such behaviour usually happens when there is a problem with the mapfiles (e.g. missing write permissions for the 'zimbra' user in the Backup Path).

Can you please give me a detailed explaination of your ZeXtras setup and of the operations that caused the error?
I'd like to know:

- What ZeXtras Suite version are you running?
- What kind of operation are you performing (External Import, Restore on New Account)?
- Is the backup path initialized?
- Is the Real Time Scanner active?
- Did you start the operation via the ZeXtras Administration Zimlet or via the ZeXtras CLI?
- Did you get any warnings/errors in the "Operation Complete" notification?
- Are there any warnings/errors in the operation log?


Regards,
Cine