ZxBackup Notification, External Restore failed.
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Thread: ZxBackup Notification, External Restore failed.

  1. #1
    Junior Member
    Join Date
    Sep 2017
    Posts
    1

    ZxBackup Notification, External Restore failed.

    Hi, i test the latest free verison of zextras on ubuntu server 16.04 with zimbra 8.7. When i trying to import account from my backup i had problem:
    This is an automated notification from ZxBackup about External Restore.

    Operation External Restore failed.

    Operation Id: 9a14f4f6-6084-40f8-aa49-078733d0046b
    Operation Host: poczta.expc.pl

    Operation requested by: zimbra

    ZeXtras Suite Version: 2.6.0
    commit: 68bcaf18060e8e4d1522d54f53740051642c0293

    Zal Version: 2.0.0
    Zal commit: 68bcaf18060e8e4d1522d54f53740051642c0293
    Zimbra version: 8.7.11_GA_1854 20170531151956 20170531-1541 FOSS

    - exception -
    com.zextras.lib.Error.UnableToWriteOnFolderError: Write permissions missing on backup directory: /opt/zimbra/backup/zextras
    at com.zextras.modules.backup.operations.ZEExternalRe storeOperation.doOperation (ZEExternalRestoreOperation.java:587)
    at com.zextras.lib.operations.ZEOperation.exec (ZEOperation.java:774)
    at com.zextras.lib.operations.LegacyOperationProxy.ex ec (LegacyOperationProxy.java:84)
    at com.zextras.lib.operations.StatefulOperationImpl.e xec (StatefulOperationImpl.java:118)
    at com.zextras.lib.operations.OperationStarterActivit y.run (OperationStarterActivity.java:45)
    at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:138)
    Can You help me ?

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello Marcus!

    Quote Originally Posted by marcus View Post
    - exception -
    com.zextras.lib.Error.UnableToWriteOnFolderError: Write permissions missing on backup directory: /opt/zimbra/backup/zextras
    It appears that the "zimbra" user is missing the appropriate write permissions on the backup path. Granting write permissions to such user should solve the issue...

    Have a nice day,
    Cine
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