Zimbra Trial License and ZxBackup
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Thread: Zimbra Trial License and ZxBackup

  1. #1
    Active Member
    Join Date
    Dec 2016
    Posts
    6

    Zimbra Trial License and ZxBackup

    Hello,

    I'm testing a server migration, before I do the real thing. The Zimbra 8.7.1 on Ubuntu 16.04 server is using a Zimbra Trial license. When I run the ZxBackup Import, I get the following error message. Do I need to use my actual Zimbra License to perform the import?

    Thanks,
    Daniel

    HTML Code:
    This is an automated notification from ZxBackup about External Restore.
    
    Operation External Restore failed.
    
    Operation Id: e6457371-57ae-4f10-879b-7d80a71b93b5
    Operation Host: test.numberall.biz
    
    Operation requested by: admin@test.numberall.biz
    
    ZeXtras Suite Version: 2.4.3
    commit: dc945e66d596037d2022086d5a254c7deeb89c5a
    
    Zal Version: 1.11.3
    Zal commit: 3b8e6d0efeab800978ffac04af807cf1476ebfb6
    Zimbra version: 8.7.1_GA_1670 20161025045209 20161025-0456 NETWORK
    
    - exception -
    com.zextras.lib.Error.OperationBlockingError: Blocking operation error
            at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation (ZEExternalRestoreOperation.java:992)
            at com.zextras.op.ZEOperation.exec (ZEOperation.java:770)
            at com.zextras.op.LegacyOperationProxy.exec (LegacyOperationProxy.java:83)
            at com.zextras.op.StatefulOperationImpl.exec (StatefulOperationImpl.java:117)
            at com.zextras.op.OperationStarterActivity.run (OperationStarterActivity.java:45)
            at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:122)
    Caused by: org.openzal.zal.exceptions.ZimbraException: com.zimbra.cs.license.LicenseException: License is not valid or feature AccountsLimit is disabled
    ExceptionId:External Restore:1485475013724:0fd1834da1a84167
    Code:service.LICENSE_ERROR
            at org.openzal.zal.exceptions.ExceptionWrapper$32.create (ExceptionWrapper.java:311)
            at org.openzal.zal.exceptions.ExceptionWrapper.wrap (ExceptionWrapper.java:359)
            at org.openzal.zal.ProvisioningImp.createAccount (ProvisioningImp.java:1298)
            at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation (ZEExternalRestoreOperation.java:769)
            at com.zextras.op.ZEOperation.exec (ZEOperation.java:770)
            at com.zextras.op.LegacyOperationProxy.exec (LegacyOperationProxy.java:83)
            at com.zextras.op.StatefulOperationImpl.exec (StatefulOperationImpl.java:117)
            at com.zextras.op.OperationStarterActivity.run (OperationStarterActivity.java:45)
            at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:122)
    Caused by: com.zimbra.cs.license.LicenseException: License is not valid or feature AccountsLimit is disabled
    ExceptionId:External Restore:1485475013724:0fd1834da1a84167
    Code:service.LICENSE_ERROR
            at com.zimbra.cs.license.LicenseManager.check (LicenseManager.java:165)
            at com.zimbra.cs.license.LicenseManager.checkLimit (LicenseManager.java:139)
            at com.zimbra.cs.license.LicenseManager$ProvisioningValidator.validate (LicenseManager.java:566)
            at com.zimbra.cs.account.Provisioning.validate (Provisioning.java:2606)
            at com.zimbra.cs.account.ldap.LdapProvisioning.createAccount (LdapProvisioning.java:1132)
            at com.zimbra.cs.account.ldap.LdapProvisioning.createAccount (LdapProvisioning.java:1091)
            at org.openzal.zal.ProvisioningImp.createAccount (ProvisioningImp.java:1286)
            at com.zextras.op.backup.ZEExternalRestoreOperation.doOperation (ZEExternalRestoreOperation.java:769)
            at com.zextras.op.ZEOperation.exec (ZEOperation.java:770)
            at com.zextras.op.LegacyOperationProxy.exec (LegacyOperationProxy.java:83)
            at com.zextras.op.StatefulOperationImpl.exec (StatefulOperationImpl.java:117)
            at com.zextras.op.OperationStarterActivity.run (OperationStarterActivity.java:45)
            at com.zextras.lib.activities.ActivityThread.run (ActivityThread.java:122)
    
    Last progress info:
     -- 
     Operation log path:                           /opt/zimbra/log/op_ExternalRestore_e6457371-57ae-4f10-879b-7d80a71b93b5.log
     Warnings/Errors:                              0/0
     Restored Accounts(only attributes):           0/2
     Restored Accounts(common items):              0/2
     Restored Accounts(only shared & datasources): 0/2
     Current Account:                              
     Restored/Skipped Items:                       0/0
     Unrestored Items:                             0

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,361
    Hello dbayer!

    Looks like there's some issues with your trial, could you please open a ticket on Zextras Support Portal mentioning this thread's URL in the message along with the the output of `zxsuite core getLicense` and add the logfile mentioned in the notification to the ticket?

    Have a nice day,
    Cine
    the Zextras Team

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