Error: ZeXtras ZxBackup Notification, Backup Server Customizations failed.
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Thread: Error: ZeXtras ZxBackup Notification, Backup Server Customizations failed.

  1. #1
    Junior Member
    Join Date
    May 2016
    Posts
    2

    Error: ZeXtras ZxBackup Notification, Backup Server Customizations failed.

    Updated to Zextras 2.2.4
    Getting the following error for the last 3 days;
    <----snip
    This is an automated notification from ZxBackup about Backup Server Customizations.

    Operation Backup Server Customizations Failed.

    Operation Id: 961b0289-bb2e-4147-82dc-e296d741e182
    Operation Host: mail.systemsound.com.au
    Scheduled operation

    ZeXtras Version: 2.2.4
    ZeXtras commit: 5be19157e4950130adb159df3881fba0034707b2
    ZAL Version: 1.10.5
    ZAL commit: 41622f996423af7dc523cdaab77d795aff06304a
    Zimbra version: 8.5.0_GA_3042 20140828191919 20140828-1924 FOSS


    -- exceptions --
    - Blocking operation error
    Last progress info:

    -----/snip>

    Our backup path is a NFS mount from the Zimbra box onto a freeNAS 9.3 supermicro storage box and the mounted backup directory from Zimbra looks like this;

    zimbra@mail:/mnt/backup/mail_backups/zcs85$ ls -la
    total 1006
    drwxr-x--- 5 zimbra root 7 May 16 23:07 .
    drwxrwxrwx 3 root root 3 Nov 30 11:20 ..
    drwxr-x--- 41 zimbra root 41 Nov 30 15:47 accounts
    -rw-r----- 1 zimbra root 593 May 16 23:07 backupstat
    drwxr-x--- 4098 zimbra root 4098 Nov 30 11:46 items
    -rw-r----- 1 zimbra root 0 Nov 30 11:20 lock_ba7b8d55-63aa-4ac0-9d5d-befb6425d5c4
    drwxr-x--- 2 zimbra root 303 May 21 23:01 server

    We use Crashplan Pro to offsite-backup the zcs85 directory.
    My understanding is that the ZFS file system and NFS services running on our backup path (FreeNAS) are case-sensitive. ( we have been successfully backing up to it for some years...)
    Would anyone care to suggest what the problem might be? Does it have to do with that lock file?
    Regards,
    Julian

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,342
    Hello Julian,
    welcome to the forums!

    The lockfile you see is perfectly normal, as it's just a way to make sure that no server other than "ba7b8d55-63aa-4ac0-9d5d-befb6425d5c4" will write on that path in order to preserve data consistency.
    Could you please open a support request at ZeXtras Support Portal mentioning the URL of this post and including the full notification content together with a copy of the mailbox.log (please compress that as there's a 7mb attchment limit)?

    Have a nice day,
    Cine
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  3. #3
    Junior Member
    Join Date
    May 2016
    Posts
    2
    Well,
    problem solved.
    Manually ran Smartscan from the admin gui console, and email zextras backup notification error message reads;

    -- exceptions --
    - Free space is under the threshold. Available Disk Space: 0 MB

    So, freeNAS was out of space.

    Freed up space and all good.
    d0s0n likes this.

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