Error: ZeXtras ZxBackup Notification, Backup Server Customizations failed.
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Thread: Error: ZeXtras ZxBackup Notification, Backup Server Customizations failed.

  1. #1
    Junior Member
    Join Date
    May 2016

    Error: ZeXtras ZxBackup Notification, Backup Server Customizations failed.

    Updated to Zextras 2.2.4
    Getting the following error for the last 3 days;
    This is an automated notification from ZxBackup about Backup Server Customizations.

    Operation Backup Server Customizations Failed.

    Operation Id: 961b0289-bb2e-4147-82dc-e296d741e182
    Operation Host:
    Scheduled operation

    ZeXtras Version: 2.2.4
    ZeXtras commit: 5be19157e4950130adb159df3881fba0034707b2
    ZAL Version: 1.10.5
    ZAL commit: 41622f996423af7dc523cdaab77d795aff06304a
    Zimbra version: 8.5.0_GA_3042 20140828191919 20140828-1924 FOSS

    -- exceptions --
    - Blocking operation error
    Last progress info:


    Our backup path is a NFS mount from the Zimbra box onto a freeNAS 9.3 supermicro storage box and the mounted backup directory from Zimbra looks like this;

    zimbra@mail:/mnt/backup/mail_backups/zcs85$ ls -la
    total 1006
    drwxr-x--- 5 zimbra root 7 May 16 23:07 .
    drwxrwxrwx 3 root root 3 Nov 30 11:20 ..
    drwxr-x--- 41 zimbra root 41 Nov 30 15:47 accounts
    -rw-r----- 1 zimbra root 593 May 16 23:07 backupstat
    drwxr-x--- 4098 zimbra root 4098 Nov 30 11:46 items
    -rw-r----- 1 zimbra root 0 Nov 30 11:20 lock_ba7b8d55-63aa-4ac0-9d5d-befb6425d5c4
    drwxr-x--- 2 zimbra root 303 May 21 23:01 server

    We use Crashplan Pro to offsite-backup the zcs85 directory.
    My understanding is that the ZFS file system and NFS services running on our backup path (FreeNAS) are case-sensitive. ( we have been successfully backing up to it for some years...)
    Would anyone care to suggest what the problem might be? Does it have to do with that lock file?

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Hello Julian,
    welcome to the forums!

    The lockfile you see is perfectly normal, as it's just a way to make sure that no server other than "ba7b8d55-63aa-4ac0-9d5d-befb6425d5c4" will write on that path in order to preserve data consistency.
    Could you please open a support request at ZeXtras Support Portal mentioning the URL of this post and including the full notification content together with a copy of the mailbox.log (please compress that as there's a 7mb attchment limit)?

    Have a nice day,
    the ZeXtras Team
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  3. #3
    Junior Member
    Join Date
    May 2016
    problem solved.
    Manually ran Smartscan from the admin gui console, and email zextras backup notification error message reads;

    -- exceptions --
    - Free space is under the threshold. Available Disk Space: 0 MB

    So, freeNAS was out of space.

    Freed up space and all good.
    d0s0n likes this.


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