Unable to restore: parent not available
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Thread: Unable to restore: parent not available

  1. #1
    Junior Member
    Join Date
    Nov 2014

    Unable to restore: parent not available


    I'm running migration from 7.2 to 8.5, zxbackup is the latest version

    Seeing a lot of such messages in the mailbox logs:
    2014-11-03 01:28:36,519 WARN Unable to restore: 363b7cd9-6d41-4fb9-90b7-728aa96984cb/869646 parent not available

    zimbra@zldap:~$ zxsuite backup monitor f432487e-d593-4d6c-83b6-c9f924a010a2

    Operation log path: /opt/zimbra/log/zextras_ZxBackup_ExternalRestore_f432487e-d593-4d6c-83b6-c9f924a010a2.log
    Warnings/Errors: 0/4
    Restored Accounts(only attributes): 37/37
    Restored Accounts(common items): 7/37
    Restored Accounts(only shared & datasources): 0/37
    Current Account: roman@blah.ca
    Restored/Skipped Items: 23000/38478
    Unrestored Items: 25263

    Is there a way to find out what's missing? The folders structure is quite complicated for the mail account, maybe backup-restore can't process it correctly?

    Also, I wanted to ask what license restriction for zxbackup?


  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Hello Roman,
    welcome to the forums!

    Could you please send your import log to community@zextras.com so that our team will be able to fully investigate your issue? Also, as many mailbox.log files from the source server would be useful in order to piece together as much of your migration's history as possible.

    Have a nice day,
    the ZeXtras Team


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