Error exporting account
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Thread: Error exporting account

  1. #1
    Active Member
    Join Date
    Jan 2014
    Posts
    12

    Error exporting account

    This is an automated notification from ZxBackup about Export.

    Operation Export Completed.

    Operation Id: e135b019-9315-4e0c-93b2-c92a995b56e1
    Operation Host: XXX.XX.XX.XX
    Operation Log path: /opt/zimbra/log/zextras_ZxBackup_Export_e135b019-9315-4e0c-93b2-c92a995b56e1.log

    Operation requested by: efcunha@XXX.XX.XX.XX

    ZeXtras Version: 1.8.12
    ZeXtras commit: d9c37ee146f9127226615a9272e1b60088cb8a35
    Zimbra version: 6.0.16_GA_2998 20120404131711 20120404-1321 FOSS

    Export path: /opt/Full_Mailbox/mailbox/XXXXX
    Domains: [XXX.XX.XX.XX]
    Additional notifications: [efcunha@XXX.XX.XX.XX, efcunha@XXX.XX.XX.XX]

    - stats -
    new accounts: 814
    accounts updated: 2
    skipped accounts(by COS): 0
    item updated: 0
    new metadata: 2508027
    new files: 1147702
    checked items: 2508289
    backup path: /opt/Full_Mailbox/mailbox/XXXXX
    skipped items: 1
    I/O read exception: 0
    num skipped files: 0
    items/sec: 28.436348
    additional notification mails:
    Exceptions: item: 42403 on account amorim@XXX.XX.XX.XX
    reason:[Export] Unable to access zimbra file: Ze7OVtGZN4gdXhqECLlqQ5uAzjQ=
    at com.zextras.backup.ZEBItem.synchronize ( ZEBItem.java:1110 )
    at com.zextras.backup.ZEBAccount.synchronize ( ZEBAccount.java:1693 )
    at com.zextras.op.backup.ZEScanOperation.doItemsScan ( ZEScanOperation.java:508 )
    at com.zextras.op.backup.ZEScanOperation.doAllItemsSc an ( ZEScanOperation.java:462 )
    at com.zextras.op.backup.ZEScanOperation.doAccountSca n ( ZEScanOperation.java:415 )
    at com.zextras.op.backup.ZEScanOperation.doDomainScan ( ZEScanOperation.java:105 )
    at com.zextras.op.backup.ZEExportOperation.doOperatio n ( ZEExportOperation.java:398 )
    at com.zextras.op.ZEOperation.exec ( ZEOperation.java:652 )
    at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:225 )
    at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:114 )
    Caused by: com.zimbra.cs.mailbox.MailServiceException: No such blob: mailbox=306, item=42403, change=86481
    ExceptionId:ZxBackup Thread:1394202507248:b7543bb25b222fd0
    Code:mail.NO_SUCH_BLOB
    at com.zimbra.cs.mailbox.MailServiceException.NO_SUCH _BLOB ( MailServiceException.java:265 )
    at com.zimbra.cs.mailbox.MailItem.getBlob ( MailItem.java:969 )
    at com.zimbra.cs.mailbox.MailItem.getContentStream ( MailItem.java:988 )
    at com.zextras.zal.ZEItem.getContentStream ( ZEItem.java:280 )
    at com.zextras.backup.ZEBItem.synchronize ( ZEBItem.java:1103 )
    at com.zextras.backup.ZEBAccount.synchronize ( ZEBAccount.java:1693 )
    at com.zextras.op.backup.ZEScanOperation.doItemsScan ( ZEScanOperation.java:508 )
    at com.zextras.op.backup.ZEScanOperation.doAllItemsSc an ( ZEScanOperation.java:462 )
    at com.zextras.op.backup.ZEScanOperation.doAccountSca n ( ZEScanOperation.java:415 )
    at com.zextras.op.backup.ZEScanOperation.doDomainScan ( ZEScanOperation.java:105 )
    at com.zextras.op.backup.ZEExportOperation.doOperatio n ( ZEExportOperation.java:398 )
    at com.zextras.op.ZEOperation.exec ( ZEOperation.java:652 )
    at com.zextras.backup.ZEBackupThread.execOperation ( ZEBackupThread.java:225 )
    at com.zextras.backup.ZEBackupThread.run ( ZEBackupThread.java:114 )

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,360
    Hello efcunha!

    According to the exception you report, ZeXtras Suite couldn't access the item with ID42403 in the amorim@yourdomain account due to a "no such BLOB" error. This means that while the item is available in Zimbra's DB, the related BLOB file doesn't exist or cannot be accessed.

    Both the "doCheckBlobs" ZeXtras CLI command and the "zmblobchk" Zimbra CLI commands can help you finding and fixing this. There is also an extended article in the Zimbra Wiki about this which will probably be really helpful...

    Have a nice day,
    Cine
    the ZeXtras Team

    P.s.
    Please don't just paste an exception as the content of your post: this was a lucky case where the issue was easy to spot, but we usually need more information - please have a look at the "How to Report a ZeXtras Suite Issue" guide

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