WARNING: If the Zimbra Administration Console gets stuck during the page loading when logging into Debug Mode and you are running Zimbra 8.x chances are that the Zimbra DOS filter is blocking the access due to the high number of connections created in Debug Mode. Please check this thread in the official Zimbra forums:
ZCS DoSFilter Workaround: ZCS 8.0.1-8.0.2 to see how to tweak the number of allowes connections per second.
GENERAL - ZeXtras Administration Zimlet and ZeXtras Chat Zimlet issues
When reporting an issue related to any ZeXtras GUI, please provide the full error text and debug informations.
It's very important to use Zimbra's debug mode when gathering this informations, as only this way we will be able to identify the exact component causing the error.
To enter the debug mode, simply add the "?dev=1" string at the end of your URL (e.g.
http://mail.mydomain.com:7071/?dev=1). This forces Zimbra to ignore any cached data to and reload any Javascript component separately.
Checking for exceptions in the Zimbra Administration Console:
- Log into the Zimbra Web Client adding "?dev=1" after the URL of your server (e.g.
https://mail.example.com/?dev=1).
- Verify if the issue still occours. If not, clearing the browser's cache should solve the issue permanently.
- If the issue persists, open your browser's debug tool: the "Javascript Console" in Google Chrome or the "Firebug" add-on for Firefox.
- Reload the Zimbra Web Client (always with the ?dev=1 particle) and search for any error or exception in the debug tool's console (last tab in the Javascript Console, first tab in Firebug).
- Include the complete error or exception in your bug report.
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