[SOLVED] Problem with Zimbra 7.0.1 and Zx Mig
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Thread: [SOLVED] Problem with Zimbra 7.0.1 and Zx Mig

  1. #1
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    Smile [SOLVED] Problem with Zimbra 7.0.1 and Zx Mig

    Hi,

    Someone could help me???

    I installed ZeXtras Migration Tool successfully and when I run it on Zimbra panel, the wizard finish Ok, 5 seconds later I get an e-mail saying the process was completed, but nothing happened.

    (My server have 1 domain, 267 mailboxes and 160Gb of messages stored)

    Debian Squeeze amd64

    Message send when process is finish:

    Operation Export Completed.

    - stats -
    new accounts: 0
    accounts updated: 0
    item updated: 0
    new items: 0
    new files: 0
    checked items: 0
    backup path: /media/hdexterno/zimbra
    skipped items: 0
    items/sec: 0
    additional notification mails:
    Exceptions: None

    Sorry my bad english and I hope understand!

    Best regards,

    Frederico Pereira

  2. #2
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    hello there,

    same problem here on debian5 x86 and zimbra 6.0.10 OSS, does the ZxMig-Tool log any actions to a file?

    regards
    manuel

  3. #3
    CTO ZeXtras Employee d0s0n's Avatar
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    Hi guys, welcome to the forums!

    ZeXtras Migration Tool write on main Zimbra logfile: /opt/zimbra/log/mailbox.log
    Post the logs and the list of files in export directory.

    Make sure you have the latest version (0.99.5) and don't use any Internet Explorer Browser.

    Have a nice day.

    D0s0n
    Last edited by d0s0n; 07-18-2011 at 10:31 PM.
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  4. #4
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    Hey and thx for the info!

    maybe you cen get a hint from the logs:

    FireFox 5.0
    2011-07-19 10:50:59,074 INFO [btpool0-63://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - FF3.0 (Win);] soap - zextras
    2011-07-19 10:50:59,076 INFO [btpool0-63://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - FF3.0 (Win);] extensions - ZeXtras API Manager: Exec: ZxBackup/checkBackupPath
    2011-07-19 10:51:12,815 INFO [btpool0-62://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - FF3.0 (Win);] soap - zextras
    2011-07-19 10:51:12,817 INFO [btpool0-62://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - FF3.0 (Win);] extensions - ZeXtras API Manager: Exec: ZxBackup/doExport

    Chrome:
    2011-07-19 10:58:49,020 INFO [btpool0-65://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] soap - zextras
    2011-07-19 10:58:49,021 INFO [btpool0-65://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] extensions - ZeXtras API Manager: Exec: ZxCore/version
    2011-07-19 10:58:56,548 INFO [btpool0-71://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] soap - zextras
    2011-07-19 10:58:56,551 INFO [btpool0-71://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] extensions - ZeXtras API Manager: Exec: ZxCore/licenseInfo
    2011-07-19 10:59:26,996 INFO [btpool0-67://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] soap - zextras
    2011-07-19 10:59:26,998 INFO [btpool0-67://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] extensions - ZeXtras API Manager: Exec: ZxBackup/checkBackupPath
    2011-07-19 10:59:35,446 INFO [btpool0-67://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] soap - zextras
    2011-07-19 10:59:35,646 INFO [btpool0-67://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] extensions - ZeXtras API Manager: Exec: ZxBackup/doExport

    (removed domain)

    i use firefox 5.0 to laucht and execute the migration zimlet. and get same email after about 1-2 seconds:

    This is an automated notification from ZxBackup about Export.

    Operation Export Completed.

    - stats -
    new accounts: 0
    accounts updated: 0
    item updated: 0
    new items: 0
    new files: 0
    checked items: 0
    backup path: /opt/zimbra/export/
    skipped items: 0
    items/sec: 0
    additional notification mails:
    Exceptions: None
    any ideas?
    Last edited by manuel; 07-19-2011 at 10:02 AM. Reason: added chrome results

  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hi Manuel!

    To successfully diagnose the problem we actually need the lines after this one:

    2011-07-19 10:59:35,646 INFO [btpool0-67://*******.**********.ch:7071/service/admin/soap/zextras] [name=admin@zimbra.**********.ch;mid=2;ip=92.107.15 4.225;ua=ZimbraWebClient - SAF3 (Win);] extensions - ZeXtras API Manager: Exec: ZxBackup/doExport

    Have you updated ZeXtras Migration Tool to the latest version?
    Is the 'zimbra' user able to read/write the export path? (Is the export path a mountpoint in the server?)

    Also, as d0s0n said, a list of files in the export directory might be useful..

    Have a nice day,
    Cine

  6. #6
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    Hello Cine

    Here the logentrys after the doExport:

    2011-07-19 10:59:35,996 INFO [Thread-44] [] mailop - Adding Message: id=1212, Message-ID=<19929961.55.1311065975652.JavaMail.root@mx1>, parentId=-1, folderId=5, folderName=Sent.
    2011-07-19 10:59:36,016 INFO [Thread-44] [] smtp - Sending message to MTA at localhost: Message-ID=<19929961.55.1311065975652.JavaMail.root@mx1>
    2011-07-19 10:59:36,325 INFO [Thread-44] [] mailop - Adding Message: id=1213, Message-ID=<16914416.57.1311065976270.JavaMail.root@mx1>, parentId=-1, folderId=5, folderName=Sent.
    2011-07-19 10:59:36,344 INFO [Thread-44] [] smtp - Sending message to MTA at localhost: Message-ID=<16914416.57.1311065976270.JavaMail.root@mx1>
    2011-07-19 10:59:36,774 INFO [LmtpServer-82] [ip=192.168.50.25;] lmtp - Delivering message: size=1636 bytes, nrcpts=2, sender=admin@zimbra.**********.ch, msgid=<16914416.57.1311065976270.JavaMail.root@mx1 >
    2011-07-19 10:59:36,785 INFO [LmtpServer-82] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] mailop - Adding Message: id=5905, Message-ID=<16914416.57.1311065976270.JavaMail.root@mx1>, parentId=5889, folderId=2, folderName=Inbox.
    2011-07-19 10:59:36,855 INFO [LmtpServer-82] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] lmtp - accepted and discarded message for admin@zimbra.**********.ch: local delivery is disabled
    2011-07-19 10:59:36,861 INFO [LmtpServer-82] [] ProtocolHandler - Handler exiting normally
    2011-07-19 10:59:37,229 INFO [LmtpServer-83] [ip=192.168.50.25;] lmtp - Delivering message: size=1210 bytes, nrcpts=2, sender=admin@zimbra.**********.ch, msgid=<19929961.55.1311065975652.JavaMail.root@mx1 >
    2011-07-19 10:59:37,232 INFO [LmtpServer-83] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] mailop - Adding Message: id=5906, Message-ID=<19929961.55.1311065975652.JavaMail.root@mx1>, parentId=5889, folderId=2, folderName=Inbox.
    2011-07-19 10:59:37,266 INFO [LmtpServer-83] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] lmtp - accepted and discarded message for admin@zimbra.**********.ch: local delivery is disabled
    2011-07-19 10:59:37,269 INFO [LmtpServer-83] [] ProtocolHandler - Handler exiting normally
    2011-07-19 10:59:40,134 INFO [LmtpServer-84] [ip=192.168.50.25;] lmtp - Delivering message: size=1743 bytes, nrcpts=1, sender=admin@**********.ch, msgid=<20110719085939.6DF1F2BC17@mx1.zimbra.****** ****.ch>
    2011-07-19 10:59:40,143 INFO [LmtpServer-84] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] mailbox - IndexDeferredItems(null, 56204): Deferred count out of sync - found=16 in progress=0 (deferred count=20)
    2011-07-19 10:59:40,433 INFO [LmtpServer-84] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] mailbox - Deferred Indexing: submitted 16 items in 295ms (54.24/sec). (0 items failed to index). IndexDeferredCount now at 16 NumNotSubmitted= 0
    2011-07-19 10:59:40,441 INFO [LmtpServer-84] [name=m.garcia@*****.ch;mid=5;ip=192.168.50.25;] mailop - Adding Message: id=5907, Message-ID=<20110719085939.6DF1F2BC17@mx1.zimbra.********* *.ch>, parentId=-1, folderId=2, folderName=Inbox.
    2011-07-19 10:59:40,464 INFO [LmtpServer-84] [] ProtocolHandler - Handler exiting normally

    (did not find any more entrys with "zextras")

    Here the infos about the directory (is on the server in the same partition as zcs, not remote or mounted or ...):
    mx1:~# ls /opt/zimbra/|grep export
    drwxr-xr-x 2 zimbra zimbra 4096 Jul 18 15:49 export
    mx1:~# ls /opt/zimbra/export/
    total 0
    mx1:~#
    I installed the last version (downloaded yesterday, had no previous version)

    regards manuel
    Last edited by manuel; 07-19-2011 at 01:15 PM.

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello everybody!

    Our dev team investigated on Manuel's problem and found out a major bug on version 0.99.5 of ZeXtras Migration Tool. We are releasing version 0.99.6 within a couple of hours with the bugfix for this problem and a couple of minor UI fixes.

    Thank you for your patience,
    Cine
    Last edited by Cine; 07-20-2011 at 08:33 AM.

  8. #8
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by Cine View Post
    Hello everybody!

    Our dev team investigated on Manuel's problem and found out a major bug on version 0.99.5 of ZeXtras Migration Tool. We are releasing version 0.99.6 within a couple of hours with the bugfix for this problem and a couple of minor UI fixes.

    Thank you for your patience,
    Cine
    ZeXtras Migration Tool 0.99.6 released with a fix for this bug!

    See the full info HERE

  9. #9
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    Hello Cine

    Thank You, it works now

    regards
    Manuel

  10. #10
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Quote Originally Posted by manuel View Post
    Hello Cine

    Thank You, it works now

    regards
    Manuel
    Thank YOU for reporting the problem!

    Marking this as solved..

    Have a nice day,
    Cine

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