Error : Request ignored since module ZxBackup is not running
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Thread: Error : Request ignored since module ZxBackup is not running

  1. #1
    Junior Member
    Join Date
    Nov 2018
    Posts
    1

    Error : Request ignored since module ZxBackup is not running

    I'm trying to migrate my old zimbra server to new server using Zextras Migration Tool.
    Before that, I have Zextras Backup Suite installed in my old zimbra server.
    After uninstall Zextras backup suite and install zextras migration tools, migration process not run. "Request ignored since module ZxBackup is not running". I already trying to clear cache on both server and web browser client, not solve the problem.

    Ubuntu 12.04.5 LTS,
    Zimbra 8.7.11_GA_1854 (build 20170531151956)

    CLI versions:

    zextras_version 2.4.12
    zextras_commit b9b40103e773cdcfe197e3e1618dbcda4e3cafcf
    zal_version 1.12.0
    zal_commit b9b40103e773cdcfe197e3e1618dbcda4e3cafcf


    Server versions:

    version 2.4.12
    commit b9b40103e773cdcfe197e3e1618dbcda4e3cafcf
    systemType ZxMig
    product ZeXtras Suite
    network false
    vendor zextras
    zal_version 1.12.0
    zal_commit b9b40103e773cdcfe197e3e1618dbcda4e3cafcf

    I have repeated the uninstall/install a few times now and still getting the same error message.

  2. #2
    Zextras employee Known ZeXtras Reseller
    Participant

    Join Date
    Aug 2016
    Posts
    84
    Hello monio,
    and welcome to our forum!

    Quote Originally Posted by monio View Post
    I'm trying to migrate my old zimbra server to new server using Zextras Migration Tool.
    Before that, I have Zextras Backup Suite installed in my old zimbra server.
    In this case, you have not to remove the Zextras Suite, but you could simply export the backup (via web console or using the doExport command).
    On the destination server, the backup could be imported using the trial license.

    When the destination server is up and running, you could safely remove the license from the old server and move it on the new one.

    If you have any issue in the export/import operation, please open a ticket using our support portal.

    Have a nice day,
    Luca
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