Issue with shared contacts on migration
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Thread: Issue with shared contacts on migration

  1. #1
    Junior Member
    Join Date
    Jun 2017
    Posts
    2

    Issue with shared contacts on migration

    Hi to all,
    I'm trying to migrate from Zimbra 7.2.6 NE to 8.7.11 NE with Zextras Mig tool.
    After the import process, the share folders of contacts are avaible on the user's mailbox, but on folder's propriertes, I can see the rows for the destination accounts of the share contacts, with his policy and the links for edit,revoke and resend the invite, but I can't see the account's name (the column is missing; the first column is that of the policy).
    So, on the invited user's mailbox, the label of shared contacts folder are strikethrough.
    Seems that email address of the invited users are losts.
    Have you any idea for this issue? Is this a know issue on export/import the shared folders of contacts?

    If I try to use the exist link for resend the invite for share the folder's contacts with an user I get this error:

    Code:
    method:	[unknown]
    msg:	SMTP server reported: No recipient addresses
    code:	mail.SEND_FAILURE
    detail:	soap:Sender
    trace:	qtp66233253-8227:1497947564610:a7a6dd24b978e7df
    request:	
    
    Body: {
      SendMsgRequest: {
        _jsns: "urn:zimbraMail",
        m: {
          e: [
            // [0]:
            {
              a: "",
              t: "t"
             },
            // [1]:
            {
              a: "admin@example.net",
              t: "f"
             }
           ],
          mp: [
            // [0]:
            {
              ct: "multipart/alternative",
              mp: [
                // [0]:
                {
                  content: {
                    _content: "admin@example.net ha condiviso "Concessionari" con 
    
    ----------------------------------------------
    
    Elemento condiviso: Concessionari (Rubrica)
    Proprietario: admin@example.net
    Condividente: 
    Ruolo: Gestore
    Azioni consentite: Visualizza, Modifica, Aggiungi, Rimuovi"
                   },
                  ct: "text/plain"
                 },
                // [1]:
                {
                  content: {
                    _content: "<div style="font-family:sans-serif;">
    <h1 style="font-size:1.3em;">admin@example.net ha condiviso "Concessionari" (Rubrica) con </h1>
    <hr>
    <table border="0" cellpadding="3" cellspacing="0" style="color:#333;font-size:1em;">
    <tr><th align="right">Elemento condiviso:</th><td>Concessionari (Rubrica)</td></tr>
    <tr><th align="right">Proprietario:</th><td>admin@example.net</td></tr>
    <tr><th align="right">Condividente:</th><td></td></tr>
    <tr><th align="right">Ruolo:</th><td>Gestore</td></tr>
    <tr><th align="right">Azioni consentite:</th><td>Visualizza, Modifica, Aggiungi, Rimuovi</td>
    </tr>
    </table>
    </div>"
                   },
                  ct: "text/html"
                 },
                // [2]:
                {
                  content: {
                    _content: "<share xmlns="urn:zimbraShare" version="0.2" action="new" >
      <grantee id="07e273d0-b845-40f7-97cf-df3713aa8256" email="" name="" />
      <grantor id="0849ea9d-79b8-4d69-998e-b304bd2feeab" email="admin@example.net" name="admin@example.net" />
      <link id="14615" name="Concessionari" view="contact" perm="rwidx" />
      <notes></notes>
    </share>"
                   },
                  ct: "xml/x-zimbra-share"
                 }
               ]
             }
           ],
          su: {
            _content: "Condivisione creata: Concessionari condivise da admin@example.net"
           }
         }
       }
     },
    Header: {
      context: {
        _jsns: "urn:zimbra",
        account: {
          _content: "admin@example.net",
          by: "name"
         },
        authToken: "(removed)",
        csrfToken: "0_9cda55cfca5a21a4f8c4ccfb53165c244d07926d",
        session: {
          _content: 167,
          id: 167
         },
        userAgent: {
          name: "ZimbraWebClient - FF54 (Linux)",
          version: "8.7.7_GA_1787"
         }
       }
     }

    Thanks in advance.

    Regards.

  2. #2
    Zextras employee Known ZeXtras Reseller
    Participant

    Join Date
    Aug 2016
    Posts
    72
    Hi gizeta,
    and welcome to the Forum!

    No, There isn't any specific issue regarding migration of shared contact folders.

    How did you perform the import and which options did you choose? Did you enable the "restore system accounts"?

    Is the admin@example.net a system account?

    The /opt/zimbra/log/op_ExternalRestore_#######.log contains the log of the restore operation. Could you check for any error in that file?

    Finally, run
    Code:
     zxsuite backup doCheckShares
    and verify in the Zextras Notification, the output of the check

    Have a nice day,
    Luca
    The Zextras Team
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