[SOLVED] Error after migration...

[jquintao]

Hi,

Last weekend, I did migrate my server from "Release 6.0.13_GA_2918.DEBIAN4.0 DEBIAN4.0 FOSS edition" to the "Release 7.1.4_GA_2555.UBUNTU10_64 UBUNTU10_64 FOSS edition" using "zextras_migration_tool-1.2.2" and "zextras_suite-1.2.2"... After the migration process, I'm receveing the following error when I access the WebConsole Interface (on port 7071):

Ocorreu um erro de JavaScript in method ZaZimbraAdmin.prototype._getLoginMsgPanel 
fileName: https://10.10.10.8:7071/zimbraAdmin/js/Admin_all.js.zgz?v=120105102944 lineNumber: 24029

Some of you can help me to solve this issue?

Thanks,
Jorge Quintao

[mr.evolution]

Hi jquintao and welcome to forums,

- you can get more informations adding "?dev=1" to the URL and see more debug informations into the browser developer console.
We suggest you Google Chrome (Chrome Developer Tools: Overview - Google Chrome Developer Tools - Google Code).

Eg (note the ?dev=1 at the end):

https://10.10.10.8:7071/?dev=1

- have you migrated also the system account (wiki, ham, spam, etc.)?
- do you try to access with the admin-account of the old server or newer?Or any other user?

Bests regards
mrevolution

[jquintao]

Hi Mr.Evolution,

When I try use Chrome Developer Tools, I can see:

:7071/service/zimlet/com_zimbra_adminversioncheck/com_zimbra_adminversioncheck.js?v=120105102944:17Start loading com_zimbra_adminversioncheck.js
:7071/service/zimlet/com_zimbra_cert_manager/ZaCert.js?v=120105102944:1Loaded ZaCert.js
:7071/service/zimlet/com_zimbra_cert_manager/ZaCertView.js?v=120105102944:1Loaded ZaCertView.js
:7071/service/zimlet/com_zimbra_cert_manager/ZaCertViewController.js?v=120105102944:1Loaded ZaCertViewController.js
:7071/service/zimlet/com_zimbra_cert_manager/zimbra_cert.js?v=120105102944:1Loaded zimbra_cert.js
https://10.10.10.8:7071/service/admin/soap/GetFolderRequestFailed to load resource: the server responded with a status of 500 (Internal Server Error)

The old server is working fine... These errors don't occur in the old server... In the new server, this errors occurs using any user with administrative rights... The message appears only in the admin console... I can see an error too when I try access Domains/netsol.com.br (my domain)... The error is:

A conta não existe Mensagem: no such account: wiki@netsol.com.br Código de erro: 
account.NO_SUCH_ACCOUNT Method: [unknown] Detalhes:soap:Sender

The Chrome Console displays:

POST https://10.10.10.8:7071/service/admin/soap/GetFolderRequest 500 (Internal Server Error)
AjxRpcRequest.invokeAjxRpcRequest.js:134
AjxRpc.invokeAjxRpc.js:86
ZmCsfeCommand.invokeZmCsfeCommand.js:262
ZaDomain.loadNotebookACLsZaDomain.js:1707
ZaItem.loadZaItem.js:420
ZaOverviewPanelController.domainTreeListenerZaOverviewPanelController.js:733
ZaOverviewPanelController._overviewTreeListenerZaOverviewPanelController.js:700
AjxCallback.runAjxCallback.js:94
AjxListener.handleEventAjxListener.js:52
AjxEventMgr.notifyListenersAjxEventMgr.js:67
DwtControl.notifyListenersDwtControl.js:552
DwtTree._notifyListenersDwtTree.js:502
DwtTree._itemClickedDwtTree.js:423
DwtTreeItem._mouseUpListenerDwtTreeItem.js:925
AjxCallback.runAjxCallback.js:94
AjxListener.handleEventAjxListener.js:52
AjxEventMgr.notifyListenersAjxEventMgr.js:67
DwtControl.notifyListenersDwtControl.js:552
DwtControl.__mouseEventDwtControl.js:3141
DwtControl.__processMouseUpEventDwtControl.js:3005
DwtControl.__mouseUpHdlrDwtControl.js:2912

The old zimbra server has the wiki@netsolbox.com.br account, with an alias wiki@netsol.com.br... But this domain wasn't imported, and this account isn't in the new server...

How can I fix this issue?

Can you help me?

Thanks,
Jorge Quintao

Hi jquintao and welcome to forums,

- you can get more informations adding "?dev=1" to the URL and see more debug informations into the browser developer console.
We suggest you Google Chrome (Chrome Developer Tools: Overview - Google Chrome Developer Tools - Google Code).

Eg (note the ?dev=1 at the end):

https://10.10.10.8:7071/?dev=1

- have you migrated also the system account (wiki, ham, spam, etc.)?
- do you try to access with the admin-account of the old server or newer?Or any other user?

Bests regards
mrevolution

[jquintao]

Hi,

I try create the user wiki@netsol.com.br to solve this issue... Now, the error changed to:

Ocorreu um erro no servidor Mensagem: no such folder id: 12 Código de erro:
mail.NO_SUCH_FOLDER Method: [unknown] Detalhes:soap:Sender

The Chrome Console displays:

POST https://10.10.10.8:7071/service/admi...tFolderRequest 500 (Internal Server Error)
AjxRpcRequest.invokeAjxRpcRequest.js:134
AjxRpc.invokeAjxRpc.js:86
ZmCsfeCommand.invokeZmCsfeCommand.js:262
ZaDomain.loadNotebookACLsZaDomain.js:1707
ZaItem.loadZaItem.js:420
ZaOverviewPanelController.domainTreeListenerZaOver viewPanelController.js:733
ZaOverviewPanelController._overviewTreeListenerZaO verviewPanelController.js:700
AjxCallback.runAjxCallback.js:94
AjxListener.handleEventAjxListener.js:52
AjxEventMgr.notifyListenersAjxEventMgr.js:67
DwtControl.notifyListenersDwtControl.js:552
DwtTree._notifyListenersDwtTree.js:502
DwtTree._itemClickedDwtTree.js:423
DwtTreeItem._mouseUpListenerDwtTreeItem.js:925
AjxCallback.runAjxCallback.js:94
AjxListener.handleEventAjxListener.js:52
AjxEventMgr.notifyListenersAjxEventMgr.js:67
DwtControl.notifyListenersDwtControl.js:552
DwtControl.__mouseEventDwtControl.js:3141
DwtControl.__processMouseUpEventDwtControl.js:3005
DwtControl.__mouseUpHdlrDwtControl.js:2912

I believe that the user wiki was being used to the service notebook, and this service doesn't exist in the new server (7.x version)...

Thanks,
Jorge Quintao

[jquintao]

Hi,

I try export the domain netsolbox.com.br using the ZxMigration Tool e import in the new server... When I exported, the only one account was wiki@netsolbox.com.br (with the alias wiki@netsol.com.br)... When I try import in the new server, I received the following notification:

30-Jan-2012 18:57 - Information: ZeXtras ZxBackup Notification, External Restore completed.

This is an automated notification from ZxBackup about External Restore.

Operation External Restore Completed.

Operation Id: 5cfd2596-ecde-402a-b600-15b152d7abc6
Operation Host: netsol.share.netsol.com.br
Operation Log path: /opt/zimbra/log/zextras_ZxBackup_ExternalRestore_5cfd2596-ecde-402a-b600-15b152d7abc6.log


Warnings: 0
Errors: 0


- notes -
null

- skipped items -
More about unrestorable items: ZxBackup Troubleshooting - ZeXtras Suite Wiki

account wiki@netsolbox.com.br search query: item: 436,424,427,419

And the error continues when I try access Domain/netsol.com.br:

Ocorreu um erro no servidor Mensagem: no such folder id: 12 Código de erro:
mail.NO_SUCH_FOLDER Method: [unknown] Detalhes:soap:Sender

Thanks,
Jorge Quintao

[d0s0n]

You're right, the problem is the Notebook account, a removed features in Zimbra 7.

To solve your problem you need to remove the reference to the old Notebook account from the domain: zimbraNotebookAccount property with the command:

zmprov md netsol.com.br zimbraNotebookAccount ""

Any feedback is welcome.

D0s0n

[jquintao]

Hi D0s0n,

Thanks... Your command works fine... I'm trying change the admin password with the command:

zmprov sp admin@netsol.com.br password

But I received the following message:

ERROR: service.FAILURE (system failure: change password listener zxmobileListener for account admin@netsol.com.br not found)

Can you help me?

Thanks,
Jorge Quintao

[d0s0n]

I've checked your problem with dev team, it seems to be another little difference between Zimbra 6.x and 7.x versions.

On Zimbra 6.x, ZxMobile need to modify the default change password listener for to keep informed about "changing password" and this attribute is exported by zxmig and correctly reimported on new servers. But on Zimbra 7.x this attribute is not needed. So you need to unset the "zimbraPasswordChangeListener" domain attribute with this command:

zmprov md netsol.com.br zimbraPasswordChangeListener ""

In the next versions we'll try to correct this behaviour on import.

Thanx for your input,
D0s0n