no valid authtoken present after a restore

[SylvainD]

Hi,

I'm trying your Backup solution to upgrade from and old Zimbra version to the newest one 8.5.0,

And I'm having and issue to reconnect the same account using Zimbra Destop, here the information
provided by ZD:

Debug message: no valid authtoken present

Exception:

com.zimbra.common.soap.SoapFaultException: no valid authtoken present
ExceptionId:qtp509886383-520:https://172.30.2.59:8443/service/soa...:SoapEngine427
Code:service.AUTH_REQUIRED
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:354)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:313)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:678)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:640)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:635)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:628)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:624)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:620)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:616)
at com.zimbra.cs.mailbox.ZcsMailbox.sendRequestWithNo tification(ZcsMailbox.java:612)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:103)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:89)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:192)
at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:124)
at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:105)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:279)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

Any idea what I did wrong ?
Thanls

Sylvain

[d0s0n]

Hi Sylvain and welcome to the forums.

this is the normal behaviour, if you restore your data by recreating a new account, the user UUID is changed, so zdesktop client needs to be resynced from scratch.

Have a nice day.
D0s0n

[SylvainD]

Hi Sylvain and welcome to the forums.

this is the normal behaviour, if you restore your data by recreating a new account, the user UUID is changed, so zdesktop client needs to be resynced from scratch.

Have a nice day.
D0s0n

Ok, but how I should backup and restore all my email and account to a new server whit out causing this? Is there a way, I cannot imagine to recreate hundreds account on each client just because we want to upgrade our server! Any idea on that?

Thanks!
SylvainD

[Cine]

Ok, but how I should backup and restore all my email and account to a new server whit out causing this? Is there a way, I cannot imagine to recreate hundreds account on each client just because we want to upgrade our server! Any idea on that?

Thanks!
SylvainD

Hello SylvainD!

It's not possible to create a new account while keeping the old account's UUID, as Zimbra assigns a random one to each newly created account.
If your clients mainly use of Zimbra Desktop my suggestion would be to proceed with the official upgrade methods found on the Zimbra Wiki using ZeXtras Backup as a disaster recovery option in case something goes bad.

Have a nice day,
Cine
the ZeXtras Team