ZeXtras' OEM Agreement with Synacor - Frequently Asked Questions
Results 1 to 3 of 3
Like Tree1Likes
  • 1 Post By d0s0n

Thread: ZeXtras' OEM Agreement with Synacor - Frequently Asked Questions

  1. #1
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,334

    ZeXtras' OEM Agreement with Synacor - Frequently Asked Questions

    Hello everyone!

    This is a small F.A.Q. for the ZeXtras&Synacor partnership, our staff is at your disposal to answer any question that's not included here

    GENERAL
    Has ZeXtras been bought by Zimbra/Synacor? No, ZeXtras and Synacor are two different and separate entities which are now bound by a business relationship.
    What’s the business relationship between ZeXtras and Synacor? The two companies have signed a mutual cooperation business agreement that includes the rebranding of some ZeXtras products.
    Will ZeXtras stop developing ZeXtras Suite? Quite the contrary! ZeXtras Suite development will be enhanced by this deal.
    Will ZeXtras stop selling ZeXtras Suite? Absolutely not! ZeXtras Suite will be available for purchase on the ZeXtras Store and trough ZeXtras’ network of partners as usual.
    Will Synacor resell ZeXtras Suite licenses? ZeXtras will develop a dedicated branded version of its products for Synacor called “Zimbra Suite Plus”, which will be sold by Synacor and its network of partners.
    Will ZeXtras be a Zimbra NE reseller? Zextras will become an Aggregator for the Italian market, thus selling Zimbra NE licenses only to Italian customers and partners.
    Will ZeXtras Suite be part of Zimbra NE? No. ZeXtras Suite and “Zimbra Suite Plus” will be compatible with Zimbra NE, but the three are separated pieces of software.
    What are the differences between “ZeXtras Suite” and “Zimbra Suite Plus”? “Zimbra Suite Plus” lacks the ZeXtras Chat module. All of the other modules and features, along with bugfixes and improvements, will be released contextually on both ZeXtras Suite and “Zimbra Suite Plus”
    ZAP
    Will the ZeXtras Affiliation Program change? We have some changes in store for the ZeXtras Affiliation Program, but those are unrelated to this partnership and will be made public separately in due time.
    Will ZeXtras Affiliates be able to sell Zimbra NE licenses? No. The sale of Zimbra NE licenses still requires an active partnership with Synacor.
    LICENSING & PRICING
    Will the module pricing change? No.
    Will the licensing model change? Starting from September 8th 2016, all ZeXtras Suite modules will be available separately on the ZeXtras Store. The ZeXtras Bundle offer will still be available with no pricing changes, and the ZeXtras Chat module will remain 100% free.
    TECHNICAL & DEVELOPMENT
    Will Synacor contribute to the development of ZeXtras Suite? While Synacor won’t contribute to ZeXtras Suite’s code itself, the agreement includes QA integration between the two companies.
    Will ZeXtras contribute to the development of Zimbra Collaboration? Yes, but only to Zimbra Open Source Edition code.
    Will there be changes in the roadmap? ZeXtras Suite 2.4 will follow the roadmap announced earlier this year. After that, we’ll announce the new roadmap and release ZeXtras Suite 3.0.
    Will there be an integration between ZeXtras Suite’s and Zimbra NE’s features? No.
    SUPPORT
    Will the Support policy change? We value support as an integral part of the ZeXtras Suite experience, so there will be no changes.
    As a ZeXtras customer, will I have to open ZeXtras Suite support requests to Zimbra? No: all requests related to Zextras Suite - both technical and sales - must be sent through the ZeXtras Support Portal as usual.
    Will ZeXtras provide official Zimbra support? ZeXtras will resale official Zimbra Support Services, but only in the areas covered by its Aggregator agreement (Italy).
    Will the ZeXtras Forums and Wiki be merged with their Zimbra equivalents? No.
    Last edited by d0s0n; 09-08-2016 at 03:42 PM. Reason: typo
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
    ZeXtras Migration Tool on the Zimbra Gallery

  2. #2
    Active Member ZeXtras Reseller
    Join Date
    Feb 2013
    Posts
    11
    As a ZeXtras customer, will I have to open ZeXtras Suite support requests to Zimbra? Yes: all requests related to Zextras Suite - both technical and sales - must be sent through the ZeXtras Support Portal as usual.
    Shouldn't the question end with Zextras or the answer begin with No: ?

  3. #3
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    559
    Quote Originally Posted by xternal View Post
    Shouldn't the question end with Zextras or the answer begin with No: ?
    I have to reply with a quote

    Quote Originally Posted by xternal View Post
    Oeps Thank you for educating me
    xternal likes this.
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •