CRITICAL: iOS9 calendaring issue and workaround
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Thread: CRITICAL: iOS9 calendaring issue and workaround

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    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011

    CRITICAL: iOS9 calendaring issue and workaround

    Hello everybody!

    We have received multiple reports about a calendaring issue appearing after the update of some iOS devices to iOS9.

    The issue is related to the new "Appointments from emails" feature, which detects calendar invites/appointments in emails and automatically adds those to the calendar: unfortunately, items are parsed multiple times and the item created is missing two critical ICS fields (DTSTART and DTEND). The combination of this two issues causes multiple copies of the appointments to be created and constantly moved to the current time, plus an additional side effect of causing Outlook 2013 to crash when synchronizing a calendar containing said appointments.

    Disabling the "Appointments from emails" doesn't seem to completely deactivate the feature, so we added a server-side workaround to fix the "missing fields" issue. The code has been added to ZeXtras Suite 2.0.4, which will be released next week and will also feature a handful of small fixes before the release of ZeXtras Suite 2.2, but we also backported the fix to the 2.0.3 branch in order to provide a stable fixed release to any user experiencing the issue.

    While this fixes the cause of the issue, it won't affect items that have already been broken: in order to fix those you'll need to find the original meeting invite (which is sent to the user's Trash folder after being accepted) and accept it again. If this is not possible, the only option is to delete the broken item.

    UPDATE: Our investigation of the issue revealed that Outlook 2013+ will often crash before synchronizing the new items, so in order to fix the crashing issue you might need to remove the Outlook account/profile from the Control Panel and create it from scratch.

    You can download the updated ZeXtras Suite 2.0.3 from HERE.
    ZeXtras Suite 2.0.4 has been released.

    Have a nice day,
    the ZeXtras Team
    Last edited by Cine; 10-08-2015 at 03:17 PM.


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