Zimbra 8.5.0 and ZeXtras Suite: Important News

[d0s0n]

Hi bjquinn,
Can you run the installer in debug mode to view any error details? (Please check also the mailbox.log file for further information).

D0s0n

[bjquinn]

Hi bjquinn,
Can you run the installer in debug mode to view any error details? (Please check also the mailbox.log file for further information).

D0s0n

Debug output from what's probably the relevant portion of the script (right before it fails) --

ZeXtras Suite Core will now be installed. Proceed? [Y] + read answer
Y
+ [[ -z Y ]]
+ [[ Y == @(yes|y) ]]
+ answer=yes
+ break
+ shopt -u nocasematch
+ [[ yes == no ]]
+ break
+ echo ''

+ stopServices
+ isZimbraActive
+ su - zimbra -c 'zmmailboxdctl status &> /dev/null'
+ return 1
+ [[ 1 -ne 1 ]]
+ installZextrasCore
+ [[ ! -d /opt/zimbra/lib/ext/zextras ]]
+ [[ -r packages/zextras.jar ]]
+ [[ ! -w /opt/zimbra/lib/ext/zextras ]]
+ [[ -z '' ]]
+ [[ -r packages/zal.jar ]]
+ cp packages/zal.jar /opt/zimbra/lib/ext/zextras
+ [[ 0 -ne 0 ]]
+ trap '' SIGINT SIGQUIT
+ cp packages/zextras.jar /opt/zimbra/lib/ext/zextras
+ [[ 0 -ne 0 ]]
+ chown -R zimbra:zimbra /opt/zimbra/lib/ext/zextras
+ cp -a bin/zxtool.sh /tmp
+ su zimbra -c 'bash /tmp/zxtool.sh -m zextras'
+ [[ 1 -ne 0 ]]
+ echo 'Failed to set ZeXtras Suite mode. Installation aborted. '
Failed to set ZeXtras Suite mode. Installation aborted.
+ rm -f /opt/zimbra/lib/ext/zextras/zal.jar /opt/zimbra/lib/ext/zextras/zextras.jar
+ logErr 'Failed to set ZeXtras Suite mode. Installation aborted'
+ logInst 'ERROR Failed to set ZeXtras Suite mode. Installation aborted'
dirname "$INSTALL_LOG"
++ dirname /opt/zimbra/.zextras_install_history
+ [[ -d /opt/zimbra ]]
date +%s
++ date +%s
+ echo 1410029201 'ERROR Failed to set ZeXtras Suite mode. Installation aborted'
+ exit 1


----------------

Nothing in mailbox.log from the time that I was attempting to install zextras suite.

-BJ

[aknobbe]

Hi D0s0n,

I send you the log.
Hope you can find something

Thank you Alex,

Can you provide some error log as described on How to report a ZeXtras Suite issue - ZeXtras Suite Wiki (send via mail at community@zextras.com)

D0s0n

[aknobbe]

Hi All.

Is someone els also have the issue that you can't send email from a mobile device after installing alpha 1.9 and Zimbabwe 8.5?

Regards

Alez

[aknobbe]

Sorry I mean zimbra 8.5

[aknobbe]

Is it possible that this issue is related to zimbra-dnscache?

[bjquinn]

Yeah, I still can't get this to install. Do I have to wait for the beta to solve the 'ERROR Failed to set ZeXtras Suite mode. Installation aborted' error, or is there something I can do to work around it?

I found an old thread mentioning something about permissions on the /tmp folder, but that didn't appear to be a problem. I am using Zimbra 8.5 on CentOS 7.

[d0s0n]

Hi bjquibn.
You can try to bypass that command on the installer shell script, It should works... Tomorrow I'll check your specific issue with devs.

D0s0n

[aknobbe]

Hi d0s0n,

Did you have time to take a look at my issue?

[d0s0n]

Sorry aknobbe but today isn't a working day for us... I'll check your issue tomorrow, don't worry

D0s0n