Ajax errors in mail admin after 1.8.13 upgrade

[dsiminiuk]

Upgraded from 1.8.12 to 1.8.13 today.

Everything on the user web client appears to be ok.

zxsuite core getVersion

zextras_version 1.8.13
zextras_target 8.0.6
zextras_commit 2cc8a9aff3fa88d29498d7fc3b3a02f20da8627a
zextras_lib_version 1.0.0
zextras_lib_commit 8c809b745ca95dbcf55271bce8de535972c0d223

On the admin interface however, I get this error as soon as I login.

error 1.png

If I click the OK 10 times the error goes away.

Then while browsing the ZeXtras admin area I have error messages which aren't sane.
On the Core page...
core2.jpg

And Updates are not able to check now.
updates5.jpg

Even though the Core is in fact running, and it is auto starting. The Automatic Start checkboxes do not persist upon Save.
modulestatus 3.png

If I count all the yellow error boxes on all the ZeXtras pages, it happens to add up to exactly 10. It makes you go "Hmmmm..."

ZxBackup I don't have licensed and I have a yellow error there. "Your current license does not include the ZxBackup module." ok fine.

ZxMobile is licensed but I have an empty yellow error box anyway...
mobile4.jpg

ZxPowerstore... yellow error box with "Your current license does not include the ZxPowerstore module."

ZxAdmin... same, "Your current license does not include the ZxAdmin module."

ZxNotifications also has an empty yellow error box.

I don't see anything Earth shattering in maibox.log pertaining to this.

Daniel

[Cine]

Hello Daniel!

Could you please try accessing the Zimbra Administration Console in Dev Mode (by adding "?Dev=1" after the URL, e.g. https://mail.yourdomain.com:7071/?dev=1) and check if the issue still happens?

If not, the cause is either the browser's or the server's cache and you can proceed as follows:
- Clear your Browser's cache.
- Clear your server's cache by running `zmprov fc all` as the zimbra user.

If this doesn't solve the issue, please provide all information described at section 3.1 and 3.5 of the "How to report a ZeXtras Suite issue" wiki page.

Have a nice day,
Cine
the ZeXtras Team

[David RICQ]

Hi,

I'm currently changing a zimbra server.
I have exactly the same problem than dsiminiuk.
Today i decide to upgrade zextra from 1.8.12 to 1.8.13.
On IE and Firefox i have a lot of bugs: core is not running,ajax error, some red cross with nothing,...
On Chrome i have less errors some are still here. I have notice a lot of 503 errors with this url "/service/admin/soap/zextras"
I clear cache on all my browser and i clear cache on zimbra but the errors didn't disappears.

[Cine]

Hi,

I'm currently changing a zimbra server.
I have exactly the same problem than dsiminiuk.
Today i decide to upgrade zextra from 1.8.12 to 1.8.13.
On IE and Firefox i have a lot of bugs: core is not running,ajax error, some red cross with nothing,...
On Chrome i have less errors some are still here. I have notice a lot of 503 errors with this url "/service/admin/soap/zextras"
I clear cache on all my browser and i clear cache on zimbra but the errors didn't disappears.

Hello David!

Could you please please provide all information described at section 3.1 and 3.5 of the "How to report a ZeXtras Suite issue" wiki page?

Have a nice day,
Cine
the ZeXtras Team

[dsiminiuk]

I used the "?Dev=1" particle and it made zero difference.

I also cleared the browser cache and used `zmprov fc all` as the Zimbra user for good measure.

I rebooted the mail server also.

This appears to be ONLY Admin console related because I am able to send and receive mail via ZxMobile (Android) and ZxChat is also working, so the services are running despite the Admin console stating otherwise.

OS: Ubuntu 12.04.4 LTS on a single XenServer 6.2 SP2 PV Guest. 6 GB RAM, 100 GB volume.

Web client is Firefox 27.

Firebug Errors panel shows...

"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/zextras"
3
zextras
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/zextras"
zextras
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/SearchDirectoryRequest"
Search...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/zextras"
7
zextras
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/BatchRequest"
BatchRequest
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/SearchDirectoryRequest"
Search...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetAllServersRequest"
GetAll...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/SearchDirectoryRequest"
Search...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetEffectiveRightsRequest"
GetEff...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetCertRequest"
GetCertRequest
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetMailQueueInfoRequest"
GetMai...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/zextras"
10
zextras
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/zextras"

(domain name redacted)

zxsuite core getLicenseInfo

        dateStart                                           2013-07-27 19:00:00 CDT
        zimbraVersion
            minor                                                   0
            major                                                   8
            micro                                                   0
        expired                                             false
        type                                                Perpetual
        customer
        reseller                                            false
        company
        order_id                                            4341
        accountCount                                        5
        resourceCount                                       4
        licensedUsers                                       10
        notYetValid                                         false
        modules
            ZxBackup
                quantity                                                    none
                licensed                                                    false
            ZxMobile
                quantity                                                    10
                licensed                                                    true
            ZxAdmin
                quantity                                                    none
                licensed                                                    false
            ZxChat
                quantity                                                    unlimited
                licensed                                                    true
            ZxPowerstore
                quantity                                                    none
                licensed                                                    false
                enabledOnNE                                                 false
        serverID                                            7b38666c-4670-4208-ad74-e220712a5eaa

I think I have provided everything required in 3.1 and 3.5 when you combine this post with my first.

Let me know, thank you.

[Cine]

Hello Daniel!

The "503 Service Unavailable" errors you see are usually caused by the Zimbra DoS Filter, and specifically by a low number of allowed connections per second. For more informations about Zimbra's DOS Filter, please see the Official Zimbra Wiki.

Once you changed the number of maximum connections per second (150 is a sane value), please retry accessing the Zimbra Administration Console in Dev Mode and report any error displayed in Firebug.

Have a nice day,
Cine
the ZeXtras Team

[dsiminiuk]

I ran `zmprov mcf zimbraHttpDosFilterMaxRequestsPerSec 150` as the zimbra user.

I get the same behavior at login, the errors.

But when I go to the Core page for the ZeXtras Suite the panel dimensions have changed. Very weird.
changed6.jpg

Firebug still has soap errors.

"NetworkError: 503 Service Unavailable - https://mail.[mydomain]:7071/service/admin/soap/zextras"
4
zextras
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/BatchRequest"
BatchRequest
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/CountObjectsRequest"
CountO...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/SearchDirectoryRequest"
Search...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetAllServersRequest"
GetAll...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/SearchDirectoryRequest"
Search...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetEffectiveRightsRequest"
GetEff...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetCertRequest"
GetCertRequest
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetMailQueueInfoRequest"
GetMai...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/zextras"
9
zextras

And also this appears on the Warnings tab:

[Q] Unhandled rejection reasons (should be empty): [
ZxSOAPError
	
ZxError.prototype=new Error();

]

[David RICQ]

I use ubuntu 12.04.4 LTS up to date with zimbra 8.0.6_GA_5922.FOSS.
i install zextra suite 1.8.13 with a "Trial version Extended" :

zextras_version 1.8.13
zextras_target 8.0.6
zextras_commit 2cc8a9aff3fa88d29498d7fc3b3a02f20da8627a
zextras_lib_version 1.0.0
zextras_lib_commit 8c809b745ca95dbcf55271bce8de535972c0d223



Here is the problem :
When i go on the admin, i have a lot of non-sense alert and some bug. Some times i have an alert message with "The Core module is not running. To start the module and activate all of its features, click here"

ajax.png
blank.jpg
blank2.jpg
bug4.jpg
blank3.jpg

Also i have some 503 errors :
POST https://192.168.168.87:7071/service/...rectoryRequest 503 Service Unavailable
POST https://192.168.168.87:7071/service/...ObjectsRequest 503 Service Unavailable
POST https://192.168.168.87:7071/service/...ObjectsRequest 503 Service Unavailable
POST https://192.168.168.87:7071/service/...rectoryRequest 503 Service Unavailable
POST https://192.168.168.87:7071/service/...rectoryRequest 503 Service Unavailable
POST https://192.168.168.87:7071/service/...GetCertRequest 503 Service Unavailable
POST https://192.168.168.87:7071/service/admin/soap/zextras 503 Service Unavailable
POST https://192.168.168.87:7071/service/admin/soap/zextras 503 Service Unavailable
POST https://192.168.168.87:7071/service/admin/soap/zextras 503 Service Unavailable
POST https://192.168.168.87:7071/service/admin/soap/zextras 503 Service Unavailable
POST https://192.168.168.87:7071/service/admin/soap/zextras 503 Service Unavailable
POST https://192.168.168.87:7071/service/admin/soap/zextras 503 Service Unavailable

[d0s0n]

I used the "?Dev=1" particle and it made zero difference.

Hello dsiminiuk!

Allow me a small clarification: ?Dev=1 is a wrong parameter that has no effect on Zimbra Web Client or Console, you should use ?dev=1 because the url parameters are case-sensitive.

Have a nice day,
D0s0n

[dsiminiuk]

Ok I tried it with the corrected "?dev=1" and when I logged in it said "Loading..." forever.

Firebug Error tab says... (part 1 of 3)

"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modifiers/ZxFormModifier.js?v=131203110156"
ZxForm...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modifiers/ZxAccountFormModifier.js?v=131203110156"
ZxAcco...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modifiers/ZxCOSFormModifier.js?v=131203110156"
ZxCOSF...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modifiers/ZxDomainFormModifier.js?v=131203110156"
ZxDoma...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/ZxOperation.js?v=131203110156"
ZxOper...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/ZxOperationsManager.js?v=131203110156"
ZxOper...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/widgets/ZxListView.js?v=131203110156"
ZxList...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/widgets/ZxTimeWidget.js?v=131203110156"
ZxTime...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/widgets/ZxDateTimeWidget.js?v=131203110156"
ZxDate...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/widgets/ZxAlertWidget.js?v=131203110156"
ZxAler...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/dialogs/ZxWaitingDialog.js?v=131203110156"
ZxWait...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/dialogs/ZxOperationDialog.js?v=131203110156"
ZxOper...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdmin.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdminModel.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/widgets/ZxLogListView.js?v=131203110156"
ZxLogL...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/widgets/ZxServerMbxListView.js?v=131203110156"
ZxServ...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/wizards/ZxAdminBrowseLogOp.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/wizards/ZxAdminBrowseLogWizard.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxAdminResetSettingsDialog.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxAddModifyCOSLimitDialog.js?v=131203110156"
ZxAddM...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxEditDomainDelegationSettingsDialog.js?v=131203110156"
ZxEdit...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxAdminLogPathDialog.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxAddDelegatedAdminDialog.js?v=131203110156"
ZxAddD...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxAdminReportDialog.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/dialogs/ZxAdminLogDetailsDialog.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdminXFormItem.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdminXFormItemDelegated.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdminAccountModifier.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdminCOSModifier.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxAdmin/ZxAdminDomainModifier.js?v=131203110156"
ZxAdmi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackup.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupModel.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupXFormItem.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupAccountModifier.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupCOSModifier.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxExportOp.js?v=131203110156"
ZxExpo...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxImportOp.js?v=131203110156"
ZxImpo...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxRestoreOp.js?v=131203110156"
ZxRest...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxExportWizard.js?v=131203110156"
ZxExpo...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxImportWizard.js?v=131203110156"
ZxImpo...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxUndeleteWizard.js?v=131203110156"
ZxUnde...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/wizards/ZxRestoreDeletedAccountWizard.js?v=131203110156"
ZxRest...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupOperations.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupPopupMenuModifier.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxBackup/ZxBackupToolbarModifier.js?v=131203110156"
ZxBack...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxChat/ZxChat.js?v=131203110156"
ZxChat...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxChat/ZxChatModel.js?v=131203110156"
ZxChat...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxChat/ZxChatXFormItem.js?v=131203110156"
ZxChat...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxChat/ZxChatAccountModifier.js?v=131203110156"
ZxChat...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxChat/dialogs/ZxDeployChatZimletDialog.js?v=131203110156"
ZxDepl...3110156