Ajax errors in mail admin after 1.8.13 upgrade

[dsiminiuk]

part 2 of 3

"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/ZxCore.js?v=131203110156"
ZxCore...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/ZxCoreModel.js?v=131203110156"
ZxCore...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/ZxCoreXFormItem.js?v=131203110156"
ZxCore...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/dialogs/ZxLicenseContactDialog.js?v=131203110156"
ZxLice...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/dialogs/ZxCheckUpdateDialog.js?v=131203110156"
ZxChec...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/dialogs/ZxISPRenewDialog.js?v=131203110156"
ZxISPR...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxCore/dialogs/ZxRemoveLicenseDialog.js?v=131203110156"
ZxRemo...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/ZxMobile.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/ZxMobileModel.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/widgets/ZxMobileDevicesListView.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/widgets/ZxMobileAppListView.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/dialogs/ZxAddApprovedAppDialog.js?v=131203110156"
ZxAddA...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/dialogs/ZxAddBlockedAppDialog.js?v=131203110156"
ZxAddB...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/ZxMobileXFormItem.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/ZxMobileXFormItemDelegated.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/ZxMobileAccountModifier.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxMobile/ZxMobileCOSModifier.js?v=131203110156"
ZxMobi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/ZxNotifications.js?v=131203110156"
ZxNoti...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/ZxNotificationsModel.js?v=131203110156"
ZxNoti...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/widgets/ZxOpQueueListView.js?v=131203110156"
ZxOpQu...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/widgets/ZxNotificationsListView.js?v=131203110156"
ZxNoti...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/dialogs/ZxOpQueueDialog.js?v=131203110156"
ZxOpQu...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/dialogs/ZxNotificationsDialog.js?v=131203110156"
ZxNoti...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxNotifications/ZxNotificationsXFormItem.js?v=131203110156"
ZxNoti...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/ZxPowerstore.js?v=131203110156"
ZxPowe...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/widgets/ZxHSMQueryWidget.js?v=131203110156"
ZxHSMQ...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/widgets/ZxHSMCheckboxWidget.js?v=131203110156"
ZxHSMC...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/widgets/ZxHSMQueryWidget.js?v=131203110156"
ZxHSMQ...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/widgets/ZxHSMTypesGroupWidget.js?v=131203110156"
ZxHSMT...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/dialogs/ZxAddModifyVolumeDialog.js?v=131203110156"
ZxAddM...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/dialogs/ZxPowerstoreStatsDialog.js?v=131203110156"
ZxPowe...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/dialogs/ZxAddModifyHSMDialog.js?v=131203110156"
ZxAddM...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/widgets/ZxPowerstoreVolumeListView.js?v=131203110156"
ZxPowe...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/widgets/ZxPowerstoreHSMListView.js?v=131203110156"
ZxPowe...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/ZxPowerstoreModel.js?v=131203110156"
ZxPowe...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/modules/ZxPowerstore/ZxPowerstoreXFormItem.js?v=131203110156"
ZxPowe...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zextras_zextras/js/ZxLoader.js?v=131203110156"
ZxLoad...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_adminversioncheck/com_zimbra_adminversioncheck.js?v=131203110156"
com_zi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_adminversioncheck/ZaVersionCheckViewController.js?v=131203110156"
ZaVers...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_adminversioncheck/ZaVersionCheckXFormView.js?v=131203110156"
ZaVers...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/com_zimbra_bulkprovision.js?v=131203110156"
com_zi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkImportXWizard.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaMigrationXWizard.js?v=131203110156"
ZaMigr...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkProvision.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkProvisionAccountsListView.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkProvisionStatusDialog.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkProvisionTasksView.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkProvisionTasksController.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_bulkprovision/ZaBulkDataImportXWizard.js?v=131203110156"
ZaBulk...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaCert.js?v=131203110156"
ZaCert...3110156

[dsiminiuk]

Part 3 of 3

"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaCertView.js?v=131203110156"
ZaCert...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaCertWizard.js?v=131203110156"
ZaCert...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaCertsServerListView.js?v=131203110156"
ZaCert...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaCertViewController.js?v=131203110156"
ZaCert...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaCertsServerListController.js?v=131203110156"
ZaCert...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaDomainCertUpload.js?v=131203110156"
ZaDoma...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/ZaProxyCAUpload.js?v=131203110156"
ZaProx...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_cert_manager/zimbra_cert.js?v=131203110156"
zimbra...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_clientuploader/com_zimbra_clientuploader.js?v=131203110156"
com_zi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_clientuploader/ZaClientUploadViewController.js?v=131203110156"
ZaClie...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_clientuploader/ZaClientUploadXFormView.js?v=131203110156"
ZaClie...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_proxy_config/com_zimbra_proxy_config.js?v=131203110156"
com_zi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_proxy_config/ZaEnableProxyWizard.js?v=131203110156"
ZaEnab...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_proxy_config/ZaDisableProxyWizard.js?v=131203110156"
ZaDisa...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_tooltip/com_zimbra_tooltip.js?v=131203110156"
com_zi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_tooltip/ZaHelpToolTip.js?v=131203110156"
ZaHelp...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_tooltip/ZaHelpToolTipView.js?v=131203110156"
ZaHelp...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/zimlet/com_zimbra_viewmail/com_zimbra_viewmail.js?v=131203110156"
com_zi...3110156
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetEffectiveRightsRequest"
GetEff...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetEffectiveRightsRequest"
GetEff...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetAdminConsoleUICompRequest"
GetAdm...Request
"NetworkError: 503 Service Unavailable - https://mail.[mydomain].com:7071/service/admin/soap/GetAllServersRequest"
GetAll...Request

Sorry for the multiple parts, it was a lot.

[d0s0n]

As Cine said, the 503 issue is another problem:

...

The "503 Service Unavailable" errors you see are usually caused by the Zimbra DoS Filter, and specifically by a low number of allowed connections per second. For more informations about Zimbra's DOS Filter, please see the Official Zimbra Wiki...

D0s0n

[trustedcomputer]

I'm getting this error as well, only in the Admin Console, only after installing 1.8.13, and even if I use /?dev=1.
I also tried clearing the browser's cache and running zmprov fc all.

If I uninstall, no AJAX error.

Zimbra 8.0.6_GA_5922 (build 20131203103705)
CentOS 6.5 x86_64 with kernel 2.6.32-431.5.1.el6.x86_64

[dsiminiuk]

After a refresh of the page, the admin console did finally appear.

However, the only thing visible is the Home and Search menu.
devmode7.png

If you wish to access my desktop to see for yourself we can do that with TeamViewer if you are so inclined.

I would rather not uninstall and reinstall until directed to do so. It appears I am not alone and my situation may be useful to fix an issue. As I said before, this is not an issue that is affecting users, just the admin.

[vinzenz]

Hi,

after upgrading ZeXtras from 1.8.12 to 1.8.13 today I noticed two issues in the admin console.

The first thing is that the ZeXtras Core window is broken.
zextras1.jpg

The second is an error message which pops up a few times directly after logging into the console.
zextras2.png

Zimbra Version: 8.0.6_GA_5922 OSS
Setup: Single Server
ZeXtras Version: 1.8.13
Server OS: Ubuntu 10.04 64-bit
Browser: Firefox 24.3.0

The same happens with "?dev=1" and I already tried clearing browser cache, Zimbra server cache and restarting Zimbra.
It does not happen with Internet Explorer 11.
If you need any other information, please contact me.

Thanks,
Vinzenz

[Cine]

Hello everybody!

We are currently investigating this issue, and while we weren't able to reproduce it on our test environments we suspect the cause to be tied to either Jetty's cache or a non-standard setup/configuration.

Some users reported the issue to be solved after clearing Zimbra's cache TWICE with the `zmprov fc all` command, but right now the only workaround seems to be accessing the Zimbra Administration Console in Dev Mode by adding "?dev=1" at the end of the URL.

If the page is hanging or the browser's Developer Tools return many "503" errors, please use the following command to whitelist your client's IP in Zimbra's DOS Filter:

zmprov mcf zimbraHttpThrottleSafeIPs x.x.x.x

(you can whitelist multiple IPs by adding them to the same command separated by a comma)


I'll report back to you as soon as possible with the Dev Team's response.

Have a nice day,
Cine
the ZeXtras Team

[Cine]

UPDATE!

If you are affected by the issue described in this thread, please send to community@zextras.com the following files in order to help us verify the cause an a possible fix:

- a dump of Jetty's cache (run as root):

tar cjf /tmp/zimlet_cache.tar.bz2 /opt/zimbra/jetty/work/resource-cache/

- a list of all installed/active zimlets (run as zimbra):

zmzimletctl listZimlets > /tmp/zimlet_list.txt

Thank you for your cooperation,
Cine

[duilionet]

I too have the same problem. I sent the email with the required files. I hope to solve this problem. thanks

[le_gache]

We have the same issue. I sent files via email. We have two tricks to deal with the problem :
- Use Chrome browser : no error,
- ON FF or IE, after clearing both server and client cache, when the error appears, press the Esc key, then click 3 times OK and after that : non error.

Bye.

Jeremie.
The more you fail... The more you succeed...