Problem after installation of 1.8.13 - Kernel too old message

**FrodeS** · 03-04-2014, 10:40 AM

Hi,

I've just tried to install Zextras Suite 1.8.13 on my Zimbra 7.2.6 server running on CentOS 5.10.

The installation seems to go fine, no errors during the installation. A mail is sent to my account stating "Backup path not initialized: your storage backup device could be unmounted", but that's it.

When I try to run "zxsuite core getVersion", the following comes as output:

Code:

FATAL: kernel too old
/opt/zimbra/bin/zxsuite: line 54: 26988 Segmentation fault      NAILGUN_PID= /opt/zimbra/bin/ng com.zextras.zxcli.ZxSuiteCLI --columns 104 "$@"

I can't find this referenced anywhere else and I'm wondering if it's in fact my CentOS version that's too old. The installation is updated quite often, so the kernel itself should not be too old.

Best regards,
Frode.

**Cine** · 03-07-2014, 03:54 PM

ZeXtras Suite 1.8.13 Hotfix 1 has been released!

This release adds the following fixes to ZeXtras Suite 1.8.13:
* Added a connection throttling system to the ZeXtras Administration Zimlet in order to lower the number of connections per second thus making it less probable for Zimbra's DoS Filter to kick in.
* Fixed a dependency issue that could cause the ZeXtras CLI to return a "Kernel Too Old" error.

If your Zimbra infrastructure is affected by any of those issues, please download the updated package from http://www.zextras.com/zextras-download-for-zimbra.html and install it as a standard upgrade.

**FrodeS** · 03-07-2014, 04:15 PM

Excellent!

I'll try that and report back my findings.

**FrodeS** · 03-10-2014, 11:15 AM

After the download of ZeXtras Suite 1.8.13 Hotfix 1 the installation of ZeXtras Core went without problem, no "Kernel Too Old" error.

The Zimlet part of the installation now fails with this status:

Code:

Zimlet installation failed. Exiting.
.......
The Zimlet installation has failed. That might be due to an incomplete startup
of the Zimbra webapp. Please verify Zimbra is up and running, then retry
the deployment of the zimlet with ./install.sh zimlet  .
.......

I've checked that the Zimbra webapp is up and running and I've also booted the server to be sure that everything comes back up. Zimbra is working for my users so everything is good on that side.

**Cine** · 03-10-2014, 11:28 AM

Hello FrodeS!

Could you please send the relevant mailbox.log part to community@zextras.com so that we'll be able to see why the Zimlet install failed?

Have a nice day,
Cine
the ZeXtras Team

**FrodeS** · 03-10-2014, 11:45 AM

Hi Cine,

Thanks for your quick response. The mailbox.log parts has been sent per e-mail.

Best regards,
FrodeS

**Cine** · 03-10-2014, 12:11 PM

Hello FrodeS!

It looks like the Zimlet installation fails because of a permission issue (like the one discussed HERE). Running zimbra's permission fix tool, `zmfixperm`, should solve the issue.

Have a nice day,
Cine
the ZeXtras Team

**FrodeS** · 03-10-2014, 12:59 PM

Hi Cine,

I've just fixed the permissions and re-run the Zimlet install. That didn't make it properly through to the Zimbra Admin web, so I then uninstalled the Zimlet part (./install.sh -u zimlet) and then re-run the installation again and then it worked as a charm.

Thank you very much for your help!

Best regards,
FrodeS.