SoapFaultException: unknown document: AuthRequest when deploying gimlet

First, the numbers:

OS: CentOS 6.4
Zimbra: 8.0.6 Network Edition
RAM: 8GB
Disk: 1.5TB, 1.3 available
Zextras Suite: 1.8.12
Previous working version of Zextras: 1.8.7

I am able to install the zextras suite with no problem. A the point of deploying the zimlet I get the following message:

Code:

Deploying zimlet ... com.zimbra.common.soap.SoapFaultException: unknown document: AuthRequest ExceptionId:qtp1097575009-154:https://127.0.0.1:7071/service/admin/soap/AuthRequest:1389135294635:69bfdd107c205425 Code:service.UNKNOWN_DOCUMENT at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:333) at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:308) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:255) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:167) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:386) at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:372) at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:442) at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:450) at com.zimbra.cs.account.soap.SoapProvisioning.soapAdminAuthenticate(SoapProvisioning.java:394) at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.initZimletSoapUtil(ZimletUtil.java:1387) at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.<init>(ZimletUtil.java:1361) at com.zimbra.cs.zimlet.ZimletUtil.deployZimletBySoap(ZimletUtil.java:1182) at com.zimbra.cs.zimlet.ZimletUtil.dispatch(ZimletUtil.java:1808) at com.zimbra.cs.zimlet.ZimletUtil.main(ZimletUtil.java:1907) [] ERROR: Error com.zimbra.common.soap.SoapFaultException: unknown document: AuthRequest ExceptionId:qtp1097575009-154:https://127.0.0.1:7071/service/admin/soap/AuthRequest:1389135294635:69bfdd107c205425 Code:service.UNKNOWN_DOCUMENT at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88) at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:333) at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:308) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:255) at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:167) at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:386) at com.zimbra.common.soap.SoapTransport.invokeWithoutSession(SoapTransport.java:372) at com.zimbra.cs.account.soap.SoapProvisioning.invokeRequest(SoapProvisioning.java:442) at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:450) at com.zimbra.cs.account.soap.SoapProvisioning.soapAdminAuthenticate(SoapProvisioning.java:394) at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.initZimletSoapUtil(ZimletUtil.java:1387) at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.<init>(ZimletUtil.java:1361) at com.zimbra.cs.zimlet.ZimletUtil.deployZimletBySoap(ZimletUtil.java:1182) at com.zimbra.cs.zimlet.ZimletUtil.dispatch(ZimletUtil.java:1808) at com.zimbra.cs.zimlet.ZimletUtil.main(ZimletUtil.java:1907) Zimlet installation failed. Exiting. ....... The zimlet installation has failed. That might be due to an incomplete startup of the Zimbra webapp. Please verify Zimbra is up and running, then retry the deployment of the zimlet with ./install.sh zimlet .

I have verified that mailboxd is running. Output from zmcontrol status before running ./install.sh gimlet:

Code:

[zimbra@centos66295 root]$ zmcontrol status Host [deleted] antispam Running antivirus Running convertd Running ldap Running logger Running mailbox Running memcached Running mta Running opendkim Running proxy Running snmp Running spell Running stats Running zmconfigd Running

With the core installed but not the gimlet, when trying to log in to the admin console on my ZCS installation I am getting an error: "unknown document: AuthRequest"

If I try to create a user via the command line as the zimbra user, this is my output:

Code:

[zimbra@centos66295 ~]$ zmprov ca zimadmin@[domain deleted].com password zimbraIsAdminAccount TRUE ERROR: service.UNKNOWN_DOCUMENT (unknown document: AuthRequest) [zimbra@centos66295 ~]$

From the Admin console, when loading the page I notice the following SOAP responses:

The first call to https://[domain deleted]:7071/service/admin/soap/BatchRequest succeeds with the following response:

Code:

{"Header":{"context":{"_jsns":"urn:zimbra"}},"Body":{"BatchResponse":{"GetVersionInfoResponse":[{"info":[{"type":"NETWORK","version":"8.0.6_GA_5922.NETWORK","release":"20131203103753","buildDate":"20131203-1041","host":"zre-rhel6-64.eng.vmware.com","platform":"RHEL6_64","majorversion":"8","minorversion":"0","microversion":"6"}],"_jsns":"urn:zimbraAdmin"}],"Fault":[{"Code":{"Value":"soap:Sender"},"Reason":{"Text":"unknown document: GetDomainInfoRequest"},"Detail":{"Error":{"Code":"service.UNKNOWN_DOCUMENT","Trace":"qtp1097575009-434:https://[ip address deleted]:7071/service/admin/soap/BatchRequest:1389072616397:9c76becff4a4e33d","_jsns":"urn:zimbra"}},"_jsns":"urn:zimbraSoap"}],"_jsns":"urn:zimbra"}},"_jsns":"urn:zimbraSoap"}

The subsequent POST request to https://[domain deleted]:7071/service/admin/soap/GetInfoRequest fails with a 500 Server Error and the following response:

Code:

{"Header":{"context":{"_jsns":"urn:zimbra"}},"Body":{"Fault":{"Code":{"Value":"soap:Sender"},"Reason":{"Text":"no valid authtoken present"},"Detail":{"Error":{"Code":"service.AUTH_REQUIRED","Trace":"qtp1097575009-427:https://[ip address deleted]:7071/service/admin/soap/GetInfoRequest:1389072616525:9c76becff4a4e33d:SoapEngine385","_jsns":"urn:zimbra"}}}},"_jsns":"urn:zimbraSoap"}

And an attempted login to https://[domain deleted]:7071/service/admin/soap/AuthRequest fails with another 500 Server Error:

Code:

{"Header":{"context":{"_jsns":"urn:zimbra"}},"Body":{"Fault":{"Code":{"Value":"soap:Sender"},"Reason":{"Text":"unknown document: AuthRequest"},"Detail":{"Error":{"Code":"service.UNKNOWN_DOCUMENT","Trace":"qtp1097575009-451:https://[ip address deleted]:7071/service/admin/soap/AuthRequest:1389072735985:9c76becff4a4e33d","_jsns":"urn:zimbra"}}}},"_jsns":"urn:zimbraSoap"}

The following are the zimlets installed and active (minus extras stuff):

Code:

ca_uoguelph_ccs_archive ca_uoguelph_ccs_senderblocker com_anymeeting_zimlet com_zimbra_apptsummary com_zimbra_attachcontacts com_zimbra_attachmail com_zimbra_attachmentalert com_zimbra_click2call_cisco com_zimbra_click2call_mitel com_zimbra_date com_zimbra_email com_zimbra_emaildownloader com_zimbra_gmaps com_zimbra_p11_request_read_receipt com_zimbra_phone com_zimbra_srchhighlighter com_zimbra_url com_zimbra_voiceprefs com_zimbra_webex com_zimbra_ymemoticons zimbra_inboxzero

Any ideas what is the problem?

Thanks in advance!

Hello Sononaco,
welcome to the forums!

It looks like your Zimbra installation might be broken, and the most probable cause is an issue during the upgrade process to Zimbra 8.0.6. Did the issue appear immediately after a Zimbra update? Could you please send the /opt/zimbra/.install_history and /opt/zimbra/.zextras_install_history logfiles to community@zextras.com?

Have a nice day,
Cine
the ZeXtras Team

Indeed, it did occur just after upgrading to 8.0.6. I reinstalled 8.0.6 just to verify it was OK and the (re)installation did not report any problems.

Sending those files to you now.

Quote:

Originally Posted by sononaco

Indeed, it did occur just after upgrading to 8.0.6. I reinstalled 8.0.6 just to verify it was OK and the (re)installation did not report any problems.

Sending those files to you now.

Got the files, you have mail :)

Hello sononaco!

Unfortunately there were no relevant informations in the logs you sent... Could you please uninstall ZeXtras Suite and install another Zimlet to check if the behaviour is the same?

Have a nice day,
Cine
the ZeXtras Team

This may shed some light on things.

With all Zextras stuff removed I logged in to the Administration console and could use it as expected. I underplayed and then redeployed a zimlet without any problems.

I then went to install only the core (./install core). After doing so I refreshed my admin screen and I only had options for Home and Zextras. Monitor, Manage, Configure and Tools and Migration were missing.

After removing the Zextras core the admin screen returned to normal.

Hello sononaco!

Could you please send me the mailbox.log file for the day you removed and reinstalled the ZeXtras Suite core?

Have a nice day,
Cine
the ZeXtras Team

Rather than sending you a huge file with all of user's info in it how about I run a log dump only during the installation/uninstallation process?

Quote:

Originally Posted by sononaco

Rather than sending you a huge file with all of user's info in it how about I run a log dump only during the installation/uninstallation process?

Hello Sononaco!

That's ok, but please widen the range to ~10 minutes before and after the install, and make sure that a login into the admin interface is included...

Have a nice day,
Cine

I am experiencing the same problem.
VMWare machine
Zimbra 8.0.6
Zextras Suite: 1.8.12

Can not edit users. Reports java error. When I uninstall Zextras Suite everything is ok.
After installing zextra again problem returns.

Is there any forward on issue?

Best Regards