new license " sync - Connection ignored since ZxMobile license is not valid"
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Thread: new license " sync - Connection ignored since ZxMobile license is not valid"

  1. #1
    Active Member
    Join Date
    Mar 2013
    Posts
    8

    new license " sync - Connection ignored since ZxMobile license is not valid"

    I just bought a license and installed into my existing trial version. No luck so I uninstalled zextras and reinstalled, reapplied the license, still no sync. I have been using zpush to sync, but I have deleted my iphone exchange profile and recreated connection to zxmobile. zpush is turned off when I try The zextras gui says that license is valid, perpetual, and 10 seats, only 3 mailboxes on my server.

    Help!!

    zextras v1.8.10
    zimbra v8.0.3
    iphone 3gs ios 6.0.1

    **more log info****
    2013-10-05 23:25:33,047 INFO [qtp1082666111-680:https://192.168.27.108:443/Microsoft-Server-ActiveSync] [tid=680;] sync - [192.168.27.100] ZxMobile device Apple-iPhone2C1/1001.523 asking for server configuration but the account is not enabled for mobile use. (The server is not enabled for mobile use.)
    2013-10-05 23:25:48,038 WARN [qtp1082666111-680:https://192.168.27.108:443/Microsoft-Server-ActiveSync] [tid=680;] sync - Connection ignored since ZxMobile license is not valid.
    2013-10-05 23:25:48,045 INFO [qtp1082666111-680:https://192.168.27.108:443/Microsoft-Server-ActiveSync] [tid=680;] sync - [192.168.27.100] ZxMobile device Apple-iPhone2C1/1001.523 asking for server configuration but the account is not enabled for mobile use. (The server is not enabled for mobile use.)

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    570
    Hi bobaghanouj and welcome to the forums.

    As state on logs you have posted:
    ...the account is not enabled for mobile use..
    IF you have a valid license for your server, you just need to enable a single user or an entire Class of Service to use the ZxMobile Module.

    Could you please provide also the output of the GetLicenseInfo CLI command:
    Code:
    zxsuite core getlicenseinfo
    D0s0n
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    Head of ZeXtras System Administrators

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