Fail to upgrade ZeXtras Suite 1.8.7. Help!

[stanley.tam]

Trying to upgrade my exisiting ZeXtras 1.4.1 on Zimbra 7.2 (CentOS6). Core is installed sucessfully. But Zimlet failed.
Errors shown as below:


Checking whether the Core is already installed ...

ZeXtras Suite Core detected.

Deploying zimlet ...

com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 404 Task already scheduled or cancelled
ExceptionId:main:1370395708098:2654ca453782fbec
Code:service.PROXY_ERROR Argurl, STR, "https://localhost:7071/service/admin/soap/AuthRequest")
at com.zimbra.common.service.ServiceException.PROXY_E RROR(ServiceException.java:322)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:247)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke Request(SoapProvisioning.java:342)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:350)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:295)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.ini tZimletSoapUtil(ZimletUtil.java:1380)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.<in it>(ZimletUtil.java:1354)
at com.zimbra.cs.zimlet.ZimletUtil.deployZimletBySoap (ZimletUtil.java:1175)
at com.zimbra.cs.zimlet.ZimletUtil.dispatch(ZimletUti l.java:1798)
at com.zimbra.cs.zimlet.ZimletUtil.main(ZimletUtil.ja va:1897)
[] ERROR: Error
com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 404 Task already scheduled or cancelled
ExceptionId:main:1370395708098:2654ca453782fbec
Code:service.PROXY_ERROR Argurl, STR, "https://localhost:7071/service/admin/soap/AuthRequest")
at com.zimbra.common.service.ServiceException.PROXY_E RROR(ServiceException.java:322)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:247)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke Request(SoapProvisioning.java:342)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:350)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:295)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.ini tZimletSoapUtil(ZimletUtil.java:1380)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.<in it>(ZimletUtil.java:1354)
at com.zimbra.cs.zimlet.ZimletUtil.deployZimletBySoap (ZimletUtil.java:1175)
at com.zimbra.cs.zimlet.ZimletUtil.dispatch(ZimletUti l.java:1798)
at com.zimbra.cs.zimlet.ZimletUtil.main(ZimletUtil.ja va:1897)

Zimlet installation failed. Exiting.
.......
The zimlet installation has failed. That might be due to an incomplete startup
of the Zimbra webapp. Please verify Zimbra is up and running, then retry
the deployment of the zimlet with ./install.sh zimlet .

[it-ced@sdctrade.it]

same problem , today I've upgraded to 1.8.7 on an 7.2.3 zimbra server .... no way to upgrade and the zextras suite does not work anymore .... I've removed it or the server does nt work .... any ideas ? someone knows where to find the old versione 1.8.6 ??

[Cine]

Hello Stanley and it-ced,
thank you for your report.

Could you please install the core launching the installer with the 'core' option (`./install.sh core`) and then manually deploy the zimlet using the zmzimletctl command?

cd zextras_suite-1.8.7/packages/common/
cp com_zextras_zextras.zip /tmp/
su - zimbra
zmzimletctl deploy /tmp/com_zextras_zextras.zip

Does the same issue happen this way? Any errors in the mailbox.log file?

Also, the following informations (as described in the "How to report a ZeXtras Suite issue" announcement thread) would be very useful:

- your Zimbra version
- your ZeXtras Suite/ZxMig version ( as zimbra type: "zxsuite/zxmig core getversion" )
- your OS, its version and architecture
- the number of servers in your Zimbra infrastructure
- the number of mailbox server in your Zimbra infrastructure


Have a nice day,
Cine

[it-ced@sdctrade.it]

Hello .... the operation does not work , after the core setup the zimbradesktop does not connect with the server.... I did not try to deploy the zimlet

zimbra version: 7.2.3
os : UBUNTU SERVER 10.04 LTS
zextras : 1.8.7
number of server : 1
number of mailbox : 135

regards :-)

Hello Stanley and it-ced,
thank you for your report.

Could you please install the core launching the installer with the 'core' option (`./install.sh core`) and then manually deploy the zimlet using the zmzimletctl command?

cd zextras_suite-1.8.7/packages/common/
cp com_zextras_zextras.zip /tmp/
su - zimbra
zmzimletctl deploy /tmp/com_zextras_zextras.zip

Does the same issue happen this way? Any errors in the mailbox.log file?

Also, the following informations (as described in the "How to report a ZeXtras Suite issue" announcement thread) would be very useful:

- your Zimbra version
- your ZeXtras Suite/ZxMig version ( as zimbra type: "zxsuite/zxmig core getversion" )
- your OS, its version and architecture
- the number of servers in your Zimbra infrastructure
- the number of mailbox server in your Zimbra infrastructure


Have a nice day,
Cine

[it-ced@sdctrade.it]

i dont have the previous version 1.8.6 ... shuld I try to setup this one ? any ideas where to find it ?

[Cine]

Hello .... the operation does not work , after the core setup the zimbradesktop does not connect with the server.... I did not try to deploy the zimlet

zimbra version: 7.2.3
os : UBUNTU SERVER 10.04 LTS
zextras : 1.8.7
number of server : 1
number of mailbox : 135

regards :-)

Hello it-ced!

It's perfectly normal for the server to be unreachable by Zimbra Desktop and from the Zimbra Web Client during the installation of the ZeXtras core, as this operation requires the mailboxd service to be stopped and started. The start of the mailboxd service can take up to a couple of minutes depending on the server's resources.

Can you see any error in the mailbox.log during or immediately after the install process? Does the mailboxd service start correctly after installing the core?

Have a nice day,
Cine

[it-ced@sdctrade.it]

no ways ... I can't connect to mail server after the core setup , the service is running , The manual zimlet deploy dows not work
here the console log
root@exchange:/alex/zextras_suite-1.8.7# cp com_zextras_zextras.zip /tmp/
cp: cannot stat `com_zextras_zextras.zip': No such file or directory
root@exchange:/alex/zextras_suite-1.8.7# cd packages/
root@exchange:/alex/zextras_suite-1.8.7/packages# cd common/
root@exchange:/alex/zextras_suite-1.8.7/packages/common# cp com_zextras_zextras.zip /tmp/
root@exchange:/alex/zextras_suite-1.8.7/packages/common# su - zimbra
zimbra@exchange:~$ zmzimletctl deploy /tmp/com_zextras_zextras.zip
com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 404 Task already scheduled or cancelled
ExceptionId:main:1370420342158:326884866cf8ceb2
Code:service.PROXY_ERROR Argurl, STR, "https://localhost:7071/service/admin/soap/AuthRequest")
at com.zimbra.common.service.ServiceException.PROXY_E RROR(ServiceException.java:322)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:247)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke Request(SoapProvisioning.java:342)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:350)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:295)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.ini tZimletSoapUtil(ZimletUtil.java:1380)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.<in it>(ZimletUtil.java:1354)
at com.zimbra.cs.zimlet.ZimletUtil.deployZimletBySoap (ZimletUtil.java:1175)
at com.zimbra.cs.zimlet.ZimletUtil.dispatch(ZimletUti l.java:1798)
at com.zimbra.cs.zimlet.ZimletUtil.main(ZimletUtil.ja va:1897)
[] ERROR: Error
com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 404 Task already scheduled or cancelled
ExceptionId:main:1370420342158:326884866cf8ceb2
Code:service.PROXY_ERROR Argurl, STR, "https://localhost:7071/service/admin/soap/AuthRequest")
at com.zimbra.common.service.ServiceException.PROXY_E RROR(ServiceException.java:322)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:247)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:407)
at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:393)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke Request(SoapProvisioning.java:342)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:350)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:295)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.ini tZimletSoapUtil(ZimletUtil.java:1380)
at com.zimbra.cs.zimlet.ZimletUtil$ZimletSoapUtil.<in it>(ZimletUtil.java:1354)
at com.zimbra.cs.zimlet.ZimletUtil.deployZimletBySoap (ZimletUtil.java:1175)
at com.zimbra.cs.zimlet.ZimletUtil.dispatch(ZimletUti l.java:1798)
at com.zimbra.cs.zimlet.ZimletUtil.main(ZimletUtil.ja va:1897)
zimbra@exchange:~$
zimbra@exchange:~$
zimbra@exchange:~$ zmcontrol status
Host exchange.sdctrade.it
antispam Running
antivirus Running
ldap Running
logger Running
mailbox Running
mta Running
snmp Running
spell Running
stats Running
zmconfigd Running



.... here the mailbox.log

[peter]

I have exactly the same error, the Zextras core makes the server unusable. Even mails are not delivered any more.
If I check the mailbox.log file, I see that he's failing with this error:
ERROR [btpool0-6://localhost/service/soap/AuthRequest] [] misc - Unable to get domain config com.zimbra.common.service.ServiceException: error while proxying request to target server: HTTP/1.1 404 Task already scheduled or cancelled ExceptionId:btpool0-6://localhost/service/soap/AuthRequest:1370422073773:4d21360b39648904 Code:service.PROXY_ERROR Argurl, STR, "https://localhost:7071/service/admin/soap/GetDomainInfoRequest")

Version:
Release 7.2.3_GA_2872.DEBIAN5 DEBIAN5 FOSS edition.

I needed to uninstall the suite, but can somebody point me please to version 1.8.6? That was working correctly and I want to install this while waiting for the bugfix.

thanks

extra info:
zimbra version: 7.2.3
os : Debian 5
zextras : 1.8.7 (previously 1.8.6, working ok)
number of server : 1
number of mailbox : 4

[Cine]

Hello everybody,

the issue has been identified and fixed, the package you can find at http://www.zextras.com/zextras-download-for-zimbra.html has been upgraded.
Please download and install this new package.

Have a nice day,
Cine
the ZeXtras Team

[peter]

Bugfixed version is installed and verified! thanks!

nice is that after a full uninstall (bugged version) and reinstall of the working version the license etc. are still available...