Perpetual Licence Order Error
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Thread: Perpetual Licence Order Error

  1. #1
    Active Member
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    Mar 2013
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    Perpetual Licence Order Error [SOLVED]

    Hi,

    I just made the most stupid mistake ever ! I bought a zimbra 7.x perpetual licence per 30 mail boxes while we have a 8.x zimbra mail server.
    I sent an mail to the support to see what could be done, but as the ZxMobile stopped working when a uploaded the license file, I hope to get a quicker answer here.

    Thanks a lot.
    Last edited by karimbm; 03-07-2013 at 05:00 PM.

  2. #2
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    Quick update (if someone fails in the same trap I did).

    I found here License Management - ZeXtras Suite Wiki how I could go back to the trial licence (so I got everything back until i fix the license issue).

    So here a quick reminder :

    zmcontrol stop # stop zimbra
    rm /opt/zimbra/conf/zextras/[license_name].zx # delete licence file
    zmcontrol start # restart zimbra


    Now I hope that Zextras team, will help me with the license order part (refund and reorder maybe).

  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
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    2,361
    Quote Originally Posted by karimbm View Post
    Quick update (if someone fails in the same trap I did).

    I found here License Management - ZeXtras Suite Wiki how I could go back to the trial licence (so I got everything back until i fix the license issue).

    So here a quick reminder :

    zmcontrol stop # stop zimbra
    rm /opt/zimbra/conf/zextras/[license_name].zx # delete licence file
    zmcontrol start # restart zimbra


    Now I hope that Zextras team, will help me with the license order part (refund and reorder maybe).
    Hello karimbm,
    welcome to the forums!

    Glad you managed to remove the incorrect license from the server... I'm sure that if you contact the Sales Team using the appropiate FORM and explaining the situation (make sure you mention your Order ID to speed up the process) they'll be more than glad to help you solve this situation!

    Have a nice day,
    Cine

  4. #4
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    Mar 2013
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    Thank you Cine for pointing my to the right form, I think I contacted the support in the first place. So I send a new message to the sales team with the order #.
    Last edited by karimbm; 03-07-2013 at 04:19 PM.

  5. #5
    Active Member
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    Mar 2013
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    4
    Problem solved thanks to the sales team.

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