Help with ZeXtras Configuration

[yadhutony]

Hello,

I followed ZxChat Zimlet Install Guide - ZeXtras Suite Wiki to Install ZeXtras using CLI in Zimbra 8.0 . Now I can view this zimlet in zimbra admin console but even if I enable it in admin console it is not being displayed on the zimbra clients. Also zxsuite chat server {start|stop} is not being recognized as a command in zimbra CLI . Please help me out.

Regards,
Tony

[Cine]

Hello Tony,
welcome to the forums!

The ZeXtras Chat Zimlet is the "front-end" for the ZeXtras Chat module included in ZeXtras Suite.
Is ZeXtras Suite 1.8.0 installed on your server?

Have a nice day,
Cine

[yadhutony]

Hello Cine,

Thank you for the reply. Yes it is installed on Ubuntu12.04 LTS. Now I can see the ZeXtra in the zimbra client but as soon as login to Zimbra mail client it is saying 'ZeXtra is not enabled in your server' and when I add a buddy it is throwing an error message like below:
method: [unknown]
msg: unknown document: ZxChatRequest
code: service.UNKNOWN_DOCUMENT
detail: soap:Sender
trace: qtp2018127198-80:https://172.17.0.98:443/service/soap...c80a3188b8fddb

Regards,
Tony

[Cine]

Hello Tony,

does the output of the following CLI command state the "server_status" as "running"?

zxsuite chat getServerStatus

Please remember that all the Zextras CLI commands must be executed as the Zimbra user.

Have a nice day,
Cine

[yadhutony]

Hello Cine,

The command is not executing.

zimbra@xxxxx:/$ zxsuite chat getServerStatus
zxsuite: command not found

On the Zimbra webclient the below error is displayed:

"The ZeXtras Server is not installed or is currently disabled.Please contact your administrator"


Also find the installed zimlet status:
zimbra@xxxxxx:~/zimlets$ zmzimletctl listZimlets
Installed Zimlet files on this host:
com_zextras_chat
com_zimbra_adminversioncheck
com_zimbra_attachcontacts
com_zimbra_attachmail
com_zimbra_bulkprovision
com_zimbra_cert_manager
com_zimbra_clientuploader
com_zimbra_date
com_zimbra_email
com_zimbra_phone
com_zimbra_proxy_config
com_zimbra_srchhighlighter
com_zimbra_tooltip
com_zimbra_url
com_zimbra_webex
com_zimbra_ymemoticons
Installed Zimlets in LDAP:
com_zextras_chat
com_zimbra_attachcontacts
com_zimbra_attachmail
com_zimbra_date
com_zimbra_email
com_zimbra_phone
com_zimbra_srchhighlighter
com_zimbra_url
com_zimbra_webex
com_zimbra_ymemoticons
Available Zimlets in COS:
default:
com_zextras_chat
com_zimbra_attachcontacts
com_zimbra_attachmail
com_zimbra_date
com_zimbra_email
com_zimbra_phone
com_zimbra_srchhighlighter
com_zimbra_url
com_zimbra_webex
com_zimbra_ymemoticons
defaultExternal:

Kindly help me out.

Regards,
Tony

[Cine]

Hello Tony,

from what I see in the output you posted, the zxsuite command and the com_zextras_zextras zimlet are missing so I suspect that ZeXtras Suite is not correctly installed on your server...

Please download ZeXtras Suite from http://www.zextras.com/zextras-download-for-zimbra.html and install it following the instructions available on that very same page or on the appropriate ZeXtras Wiki page.

Have a nice day,
Cine

[yadhutony]

Hello Cine,

Thank you for the reply. Let me try to install once again and let you know the outcome.

Regards,
Tony

[yadhutony]

Hello Tony,

from what I see in the output you posted, the zxsuite command and the com_zextras_zextras zimlet are missing so I suspect that ZeXtras Suite is not correctly installed on your server...

Please download ZeXtras Suite from http://www.zextras.com/zextras-download-for-zimbra.html and install it following the instructions available on that very same page or on the appropriate ZeXtras Wiki page.

Have a nice day,
Cine

Hello Cine,

Thank you so much for your support. It worked perfectly

Regards,
Tony