Incorrect License Warning!
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Thread: Incorrect License Warning!

  1. #1
    Active Member
    Join Date
    Jan 2012

    Angry Incorrect License Warning!

    I just moved my server and offloaded a bunch of domains to and I have re-purchased my license and I am getting the "Your mailboxes count exceed your licensed mailboxes. Click here to obtain more information on how to upgrade your license." error. Zextras claims I have: "Total mailboxes:17" (Zimbra says 13). I am only using 6 of my 10 right now (defined through COS settings) but Zextras is confused. How do I fix this??

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Hi Myriad,

    The Zextras License check is made every 15 minutes. You could check manually folowing these instructions.

    If you need more informations, please explain better your actual accounts situation:
    • your Zimbra and Zextras Suite version.
    • do you have some accounts in status "closed"? (even those count for licensing purposes)
    • About your statement "defined through COS settings", you can exclude an account from the backup but only to preserve your disk space.

    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators


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