Error after Zimbra 8.8.15 P9 update
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Thread: Error after Zimbra 8.8.15 P9 update

  1. #1
    Active Member
    Join Date
    Jul 2016
    Posts
    15

    Error after Zimbra 8.8.15 P9 update

    Hi everyone! Today I update my Zimbra 8.8.15 with P9 patch and my Zextras Chat stopped. So, I try to install last Zextras again and I received the error above (RED).

    "Press ENTER to continue ...

    Deploying zimlet ...

    [] INFO: Deploying Zimlet com_zextras_zextras in LDAP.
    [] INFO: Installing Zimlet com_zextras_zextras on this host.
    ERROR: service.INVALID_REQUEST (invalid request: can only be used with SOAP)
    ERROR: service.INVALID_REQUEST (invalid request: can only be used with SOAP)


    The Zextras Suite Zimlet has been successfully installed."

    And error when try to start ZxChatRequest on Browser.
    Captura de Tela 2020-04-23 às 13.53.36.jpg

    Can someone help me?

    Edit: I received this e-mail by system:

    "Service Zextras Team/module could not be started, since one or more mandatory sub-services failed to start.

    The following mandatory sub-services failed to start:
    - database: Unable to start chat DB handler"
    Last edited by srbergamini; 04-23-2020 at 06:10 PM.

  2. #2
    TSE ZeXtras Employee matt's Avatar
    Join Date
    Aug 2019
    Posts
    27
    Hello srbergamini,

    I'm Matt from TSE Team.

    I advise opening a ticket on our support portal providing us the following:

    * the output of 'zmcontrol -v' and 'zxsuite core getVersion'
    * the mailbox.log relative to the upgrade
    * the output of 'zxsuite team getServices'

    We'll be more than glad to assist you.

    Thanks in advance.
    Have a nice day,
    Matt
    the Zextras Team

  3. #3
    Active Member
    Join Date
    Jul 2016
    Posts
    15
    Hello Matt, I did it over Request #36053. Thanks.

  4. #4
    Active Member
    Join Date
    Jul 2016
    Posts
    15
    Hello Matt. Today I clear chat/team DB and reinstall Zextras Chat/team Zimlets and all is working well. Thank you so much.

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