Problems after upgrade to 2.12.1
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Thread: Problems after upgrade to 2.12.1

  1. #1
    Junior Member
    Join Date
    Dec 2018
    Posts
    2

    Problems after upgrade to 2.12.1

    I upgraded to version 2.12.1 from 2.10.2 this morning and have not been able to use zxmobile or login to the admin site at all. I uninstalled 2.12.1 and went back to 2.10.2 but the issue persists. I am seeing lots of errors like what I have below. If I uninstall zextras I can login to the admin interface without any issue.

    Code:
    2018-12-27 14:07:10,530 WARN  [qtp66233253-90:https:https://zimbra.bdhtek.com/Microsoft-Server-ActiveSync?Cmd=Sync&User=user@domain.org&DeviceId=SEC34Q4Q6C051430&DeviceType=SAMSUNGSMG900R4] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /zimbrasync
    2018-12-27 14:09:36,678 WARN  [qtp66233253-174:https:https://zimbra.bdhtek.com/Microsoft-Server-ActiveSync] [] extensions - unable to find handler for extension: system failure: Extension HTTP handler not found at /zimbrasync
    And this is from me trying to login to the admin interface:
    Code:
    2018-12-27 14:10:10,821 INFO  [qtp66233253-16:https:https://zimbra.bdhtek.com:7071/service/admin/soap/zextras] [name=admin@zimbra.bdhtek.com;mid=2;ip=167.142.119.116;port=8575;ua=ZimbraWebClient - FF64 (Win);soapId=7870ddad;] soap - zextras elapsed=1
    2018-12-27 14:10:11,729 WARN  [qtp66233253-177:https:https://zimbra.bdhtek.com:7071/service/admin/soap/zextras] [name=admin@zimbra.bdhtek.com;mid=2;ip=167.142.119.116;port=8575;ua=ZimbraWebClient - FF64 (Win);soapId=7870ddae;] SoapEngine - cannot dispatch request
    com.zimbra.common.service.ServiceException: unknown document: zextras
    ExceptionId:qtp66233253-177:https:https://zimbra.bdhtek.com:7071/service/admin/soap/zextras:1545941411729:df4558a55af29c30
    Code:service.UNKNOWN_DOCUMENT
            at com.zimbra.common.service.ServiceException.UNKNOWN_DOCUMENT(ServiceException.java:302)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:569)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:491)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:278)
            at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:307)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:216)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:211)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
            at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685)
            at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:125)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473)
            at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318)
            at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288)
            at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668)
            at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581)
            at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
            at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524)
            at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226)
            at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158)
            at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511)
            at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
            at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090)
            at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
            at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213)
            at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109)
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119)
            at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318)
            at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437)
            at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84)
            at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119)
            at org.eclipse.jetty.server.Server.handle(Server.java:517)
            at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306)
            at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242)
            at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261)
            at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
            at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:192)
            at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261)
            at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95)
            at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75)
            at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213)
            at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147)
            at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654)
            at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572)
            at java.lang.Thread.run(Thread.java:748)
    2018-12-27 14:10:11,730 INFO  [qtp66233253-177:https:https://zimbra.bdhtek.com:7071/service/admin/soap/zextras] [name=admin@zimbra.bdhtek.com;mid=2;ip=167.142.119.116;port=8575;ua=ZimbraWebClient - FF64 (Win);soapId=7870ddae;] soap - zextras elapsed=1

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Posts
    570
    Hi crowbarcberg and welcome to our forums,

    the logs you heve posted indicates that zextras is not started within the mailbox service, I suggest you to check the mailbox.log file during del service restart.

    Have a nice day.
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators

  3. #3
    Junior Member
    Join Date
    Dec 2018
    Posts
    2
    There was an update to 8.8.11 that I ran and after that I installed zextras 2.12.1 and it went fine. I was trying to prevent installing an update mid-day but that seems to have fixed issues for now. Thank you for the quick response!

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