Zextras 2.2.0 unable to install
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Thread: Zextras 2.2.0 unable to install

  1. #1
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    Zextras 2.2.0 unable to install

    Hello,

    tried to install latest zextras 2.2.0 to Zimbra NE 8.6.0 patch 4 and get the following:

    Deploying zimlet ...

    [] INFO: Deploying Zimlet com_zextras_zextras in LDAP.
    [] INFO: Installing Zimlet com_zextras_zextras on this host.
    [] INFO: Upgrading Zimlet com_zextras_zextras to 2.2.0
    [] INFO: Enabling Zimlet com_zextras_zextras
    ERROR: service.PROXY_ERROR (error while proxying request to target
    server: HTTP/1.1 503 Service Unavailable)
    ERROR: service.PROXY_ERROR (error while proxying request to target
    server: HTTP/1.1 503 Service Unavailable)

    unable to install latest version and revert to previous one 2.0.4 which installs OK

    Please advise steps to resolve this issue and complete installation of 2.2.0 Zextras

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello mat911!

    In order to properly investigate your case I'd like to have some additional information about your infrastructure:
    * Is your infrastructure a single- or multi-server? If multi-server, how many servers and which roles?
    * Is the zimbra-proxy service installed and running?
    * Does the same error appear when deploying another zimlet with the `zmzimletctl` command?
    * Are there any specific errors in the mailbox.log and zmmailboxd.out files related to the deployment?

    Have a nice day,
    Cine
    the ZeXtras Team

  3. #3
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    Hi Cine

    in reply to yours please note:

    1. single server
    2. Zimbra-proxy is not installed and not running
    3. No only after trying to install/update zextras 2.2.0
    4. mailbox.log relevant lines showing FATAL ERROR

    Please advise where to sent mailbox.log if needed

    Awaiting yours to enable us install latest Zextras

    Regards

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello mat911!

    Please send the full mailbox.log to community@zextras.com, I'll pass it on to the devs for a full investigation!

    Have a nice day,
    Cine
    the ZeXtras Team

  5. #5
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    Hi Cine

    logs sent

    Please check and advise

    Regards

  6. #6
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    Hi Cine,

    any chance to have a solution yet?
    Should I wait for 2.2.1 which hopefully will resolve my issue together with others reported?

    regards

  7. #7
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Mat911!

    The issue is still being investigated as we couldn't reproduce it on our test environments, but ZeXtras Suite 2.2.1 has just been released and it's really worth a try!

    Have a nice day,
    Cine
    the ZeXtras Team

  8. #8
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    Hi Cine

    but I did send you the logs and I would appreciate to receive from the devs a feedback on what's causing the fatal errors and failure to install 2.2.0.

    Please advise

    Regards

  9. #9
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello mat911!

    The Devs are still investigating the issue, I'll let you know their feedback as soon as the investigation is completed

    Have a nice day,
    Cine
    the ZeXtras Team

  10. #10
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    Hi Cine

    any updates?

    For your info installing 2.1.1 also failed. Same problem as with 2.2.0

    Please advise

    Regards

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