Undersized License Count

[mo23]

Hello,

I just degraded our license count from 35 to 10 as we have moved into another company structure but still need some of the old mailboxes. I also deleted all the old mailboxes and have 13 left but 4 of them are the default system accounts.

I tried to install the new license several times, but still get the message "The number of mailboxes on this infrastructure exceeds the number of licensed mailboxes"

License
License Status:
Undersized (more info...)
Total mailboxes:
19
Resource mailboxes:
6
Your mailboxes:
13

How can I force zxsuite to reset the "accountCount"?

Kind regards

[Cine]

Hello mo23!

In order to force ZeXtras Suite to re-count the mailboxes on your server, you can run the following command as the 'zimbra' user:

zxsuite core doLicenseChecks

Have a nice day,
Cine
the ZeXtras Team

[mo23]

Hello Cine ...

Thx for your quick reply ... That is one of the commands i tried before. But this is still getting the wrong information.

[License info removed by Cine]

[Cine]

Hello mo23!

You have a PM

Have a nice day,
Cine
the ZeXtras Team

[Cine]

Hello everyody!

Quick update: after investigating the issue with mo23, we found out that the cause was a configuration issue on some user accounts, so case closed

Have a nice day,
Cine
the ZeXtras Team