Undersized License Count
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Thread: Undersized License Count

  1. #1
    Active Member
    Join Date
    Sep 2012
    Posts
    7

    Undersized License Count

    Hello,

    I just degraded our license count from 35 to 10 as we have moved into another company structure but still need some of the old mailboxes. I also deleted all the old mailboxes and have 13 left but 4 of them are the default system accounts.

    I tried to install the new license several times, but still get the message "The number of mailboxes on this infrastructure exceeds the number of licensed mailboxes"

    License
    License Status:
    Undersized (more info...)
    Total mailboxes:
    19
    Resource mailboxes:
    6
    Your mailboxes:
    13

    How can I force zxsuite to reset the "accountCount"?

    Kind regards

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
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    2,342
    Hello mo23!

    In order to force ZeXtras Suite to re-count the mailboxes on your server, you can run the following command as the 'zimbra' user:

    Code:
    zxsuite core doLicenseChecks
    Have a nice day,
    Cine
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  3. #3
    Active Member
    Join Date
    Sep 2012
    Posts
    7
    Hello Cine ...

    Thx for your quick reply ... That is one of the commands i tried before. But this is still getting the wrong information.

    [License info removed by Cine]
    Last edited by Cine; 03-03-2015 at 02:48 PM.

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Apr 2011
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    2,342
    Hello mo23!

    You have a PM

    Have a nice day,
    Cine
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  5. #5
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Apr 2011
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    2,342
    Hello everyody!

    Quick update: after investigating the issue with mo23, we found out that the cause was a configuration issue on some user accounts, so case closed

    Have a nice day,
    Cine
    the ZeXtras Team
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