Error message
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Thread: Error message

  1. #1
    Junior Member
    Join Date
    Jun 2014
    Posts
    1

    Error message

    I have a user getting the following popup on occasion, just started recently

    Window title is: "Zextras Error"
    Error message is: "Multiple concurrent pings, older ping has been killed"
    Options are "Send Error Report", "Show Details", or "OK".

    Since I wasn't there the user didn't think to show details so this is all I have to go on. Any thoughts?

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,336
    Hello ctyler2621,
    welcome to the forums!

    Could you please let me know the Zimbra and ZeXtras Suite versions you are running along with your server's specs and the browser/version used by the user affected by this issue?

    Have a nice day,
    Cine
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  3. #3
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
    Apr 2011
    Posts
    2,336
    ADDENDUM:

    Could you also check your mailbox.log files for any "Mailbox Lock" errors? The cause of the issue might be related to the number of threads/connections created by the account exceeding the number of allowed waiters...

    Have a nice day,
    Cine
    the ZeXtras Team
    IT Support Team Contact Form
    Sales Team Contact Form

    ZeXtras Website
    # ZeXtras Wiki # ZeXtras Store

    Have ZeXtras Suite or ZeXtras Migration Tool been helpful to you?
    Share your experience in the Zimbra Gallery!

    ZeXtras Suite on the Zimbra Gallery
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