Error message

[ctyler2621]

I have a user getting the following popup on occasion, just started recently

Window title is: "Zextras Error"
Error message is: "Multiple concurrent pings, older ping has been killed"
Options are "Send Error Report", "Show Details", or "OK".

Since I wasn't there the user didn't think to show details so this is all I have to go on. Any thoughts?

[Cine]

Hello ctyler2621,
welcome to the forums!

Could you please let me know the Zimbra and ZeXtras Suite versions you are running along with your server's specs and the browser/version used by the user affected by this issue?

Have a nice day,
Cine
the ZeXtras Team

[Cine]

ADDENDUM:

Could you also check your mailbox.log files for any "Mailbox Lock" errors? The cause of the issue might be related to the number of threads/connections created by the account exceeding the number of allowed waiters...

Have a nice day,
Cine
the ZeXtras Team