Unable to query 'mailbox2' is not a Mailbox Server

[CesarVzqz]

Hi,

We've been testing ZeXtras Suite for some months, in order to prepare a medium-big size installation, and we bought 50 user licences for testing purpouses.

Actually, we've 10 servers running, all of them in 8.0.7_GA_6021.FOSS with CentOS 6.5 x64
Master and Slave LDAP.
2 proxies
3 mailboxes
3 MTAs

Servers are distributed in different locations.
Mailbox servers have the same configuration on iptables.

# Zimbra webmail (HTTPS)
-A INPUT -m state --state NEW -m tcp -p tcp --dport 443 -j ACCEPT

#Zimbra Admin
-A INPUT -m state --state NEW -m tcp -p tcp --dport 7071 -j ACCEPT

#Zimbra spell
-A INPUT -m state --state NEW -m tcp -p tcp --dport 7780 -j ACCEPT

#Zimbra IMAP/S
-A INPUT -m state --state NEW -m tcp -p tcp --dport 993 -j ACCEPT
-A INPUT -m state --state NEW -m tcp -p tcp --dport 7993 -j ACCEPT

#Zimbra POP/S
-A INPUT -m state --state NEW -m tcp -p tcp --dport 995 -j ACCEPT
-A INPUT -m state --state NEW -m tcp -p tcp --dport 7995 -j ACCEPT

#Zimbra SMTP/S
-A INPUT -m state --state NEW -m tcp -p tcp --dport 587 -j ACCEPT
-A INPUT -m state --state NEW -m tcp -p tcp --dport 465 -j ACCEPT

#Zimbra LMTP
-A INPUT -m state --state NEW -m tcp -p tcp --dport 7025 -j ACCEPT

#Zextras
-A INPUT -m state --state NEW -m tcp -p tcp --dport 8735 -j ACCEPT

#XMPP con ZChat
-A INPUT -m state --state NEW -m tcp -p tcp --dport 5222 -j ACCEPT
-A INPUT -m state --state NEW -m tcp -p tcp --dport 5223 -j ACCEPT

When I updated from 1.8.14 to 1.8.15, some errors where displayed during zimlet deploy.
Then I removed zextras on all mailboxes, and installed just core, without problems.
Afterwards, I installed zimlet in one mailbox and it was deployed fine.

But when I open zimbra admin's web, some ZeXtras errors popups, Unable to query 'mailbox2.....' is not a Mailbox Server
Only mailbox1 server seems to work fine for ZeXtras Suite, but we've mailboxes working on servers 2 and 3.

So I tried to roll back to 1.8.14, and the problem was still there.
I update again to 1.8.15, with no better luck.

Now I can't use ZeXtras Suite on servers 2 an 3.
When I open Zextras Suite Core on servers 2 and 3 (once I accept some popups with the same error) it shows all modules stopped.
But using ' zxsuite core getServices' as zimbra user on both servers seems to be running

        services                                
            module                                  
                could_start                                                 false
                could_stop                                                  true
                running                                                     true
            license-synchronizer                    
                could_start                                                 false
                could_stop                                                  false
                running                                                     true
            account-config-migration                
                could_start                                                 false
                could_stop                                                  true
                running                                                     true
            task-scheduler                          
                could_start                                                 false
                could_stop                                                  false
                running                                                     true
            error-soap-handler                      
                could_start                                                 false
                could_stop                                                  true
                running                                                     true
            operation-log                           
                could_start                                                 false
                could_stop                                                  true
                running                                                     true

Is the right way trying to reinstall ZeXtras on mailbox servers 2 and 3?
If so, Is there any other way to do a full remove of zextras than './installl.sh -u'
Should I remove any file/folder that could "keep" some information about older installations of ZeXtras on servers 2 and 3 prior to reinstall it?

Thanks in advance.

César

[Cine]

Hello César!

Sorry for the late response...
We are currently testing a new ZeXtras Suite build that should fix this issue, I'll keep you posted as soon as the tests are completrd!

Have a nice day,
Cine
The ZeXtras Team

[stsimb]

Same problem here after upgrading from 1.8.13 to 1.8.13 (multi-server installation running Zimbra 8.0.4).
Happy to provide any output if you want.

[Cine]

Hello!

The Dev Team found the cause of the issue you are experiencing and built a fixed ZeXtras Administration Zimlet, which you can download at http://www.zextras.com/download/zxsu..._1.8.15fix.zip


You just need to deploy the "com_zextras_zextras.zip" zimlet contained in the package I linked on any affected server.


Have a nice day,
Cine
the ZeXtras Team

[stsimb]

You just need to deploy the "com_zextras_zextras.zip" zimlet contained in the package I linked on any affected server.

Hi Cine!

I deployed the fix using the Admin GUI, but I still get the error on _some_ of the mailbox servers, not all.

Do I need to do it manually via cli on each server?
Do I need to restart anything?
Do I need to wait?

[stsimb]

Hi Cine!

I deployed the fix using the Admin GUI, but I still get the error on _some_ of the mailbox servers, not all.

Do I need to do it manually via cli on each server?
Do I need to restart anything?
Do I need to wait?

Replying to myself, I deployed the fixed zimlet manually via cli on all mailbox servers, and it's now fixed.
No restart, no wait.
Just "/opt/zimbra/bin/zmzimletctl deploy /tmp/com_zextras_zextras.zip" on all servers.

Thanks!

[CesarVzqz]

Hi Cine,

Thanks a lot.

It doesn't work at begining, from admin console. It only updates the server that is working fine, and fails to deploy to the second server.

Then I've "synced" ../zimbra/zimlets-deployed from working server manually from ssh, with zimbra stopped on second server.
Afterwards I started the second server, and deployed the zimlet without problems.

Regards.

César Vázquez

[Cine]

Hello Everybody,
glad this is solved!

For future reference, deploying the zimlet on one mailboxd server and flushing the cache of all other servers with the `zmprov fc all` command should be enough (clearing the client's cache might also help).

Have a nice day,
Cine
the ZeXtras Team