Unable to query 'mailbox2' is not a Mailbox Server
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Thread: Unable to query 'mailbox2' is not a Mailbox Server

  1. #1
    Junior Member
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    May 2014
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    Unable to query 'mailbox2' is not a Mailbox Server

    Hi,

    We've been testing ZeXtras Suite for some months, in order to prepare a medium-big size installation, and we bought 50 user licences for testing purpouses.

    Actually, we've 10 servers running, all of them in 8.0.7_GA_6021.FOSS with CentOS 6.5 x64
    Master and Slave LDAP.
    2 proxies
    3 mailboxes
    3 MTAs

    Servers are distributed in different locations.
    Mailbox servers have the same configuration on iptables.

    Code:
    # Zimbra webmail (HTTPS)
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 443 -j ACCEPT
    
    #Zimbra Admin
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 7071 -j ACCEPT
    
    #Zimbra spell
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 7780 -j ACCEPT
    
    #Zimbra IMAP/S
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 993 -j ACCEPT
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 7993 -j ACCEPT
    
    #Zimbra POP/S
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 995 -j ACCEPT
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 7995 -j ACCEPT
    
    #Zimbra SMTP/S
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 587 -j ACCEPT
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 465 -j ACCEPT
    
    #Zimbra LMTP
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 7025 -j ACCEPT
    
    #Zextras
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 8735 -j ACCEPT
    
    #XMPP con ZChat
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 5222 -j ACCEPT
    -A INPUT -m state --state NEW -m tcp -p tcp --dport 5223 -j ACCEPT

    When I updated from 1.8.14 to 1.8.15, some errors where displayed during zimlet deploy.
    Then I removed zextras on all mailboxes, and installed just core, without problems.
    Afterwards, I installed zimlet in one mailbox and it was deployed fine.

    But when I open zimbra admin's web, some ZeXtras errors popups, Unable to query 'mailbox2.....' is not a Mailbox Server
    Only mailbox1 server seems to work fine for ZeXtras Suite, but we've mailboxes working on servers 2 and 3.

    So I tried to roll back to 1.8.14, and the problem was still there.
    I update again to 1.8.15, with no better luck.

    Now I can't use ZeXtras Suite on servers 2 an 3.
    When I open Zextras Suite Core on servers 2 and 3 (once I accept some popups with the same error) it shows all modules stopped.
    But using ' zxsuite core getServices' as zimbra user on both servers seems to be running

    Code:
            services                                
                module                                  
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                license-synchronizer                    
                    could_start                                                 false
                    could_stop                                                  false
                    running                                                     true
                account-config-migration                
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                task-scheduler                          
                    could_start                                                 false
                    could_stop                                                  false
                    running                                                     true
                error-soap-handler                      
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
                operation-log                           
                    could_start                                                 false
                    could_stop                                                  true
                    running                                                     true
    Is the right way trying to reinstall ZeXtras on mailbox servers 2 and 3?
    If so, Is there any other way to do a full remove of zextras than './installl.sh -u'
    Should I remove any file/folder that could "keep" some information about older installations of ZeXtras on servers 2 and 3 prior to reinstall it?

    Thanks in advance.

    César

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Apr 2011
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    2,342
    Hello César!

    Sorry for the late response...
    We are currently testing a new ZeXtras Suite build that should fix this issue, I'll keep you posted as soon as the tests are completrd!

    Have a nice day,
    Cine
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  3. #3
    Senior Member
    Join Date
    Oct 2013
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    70
    Same problem here after upgrading from 1.8.13 to 1.8.13 (multi-server installation running Zimbra 8.0.4).
    Happy to provide any output if you want.
    Last edited by stsimb; 05-22-2014 at 12:40 AM.

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello!

    The Dev Team found the cause of the issue you are experiencing and built a fixed ZeXtras Administration Zimlet, which you can download at http://www.zextras.com/download/zxsu..._1.8.15fix.zip


    You just need to deploy the "com_zextras_zextras.zip" zimlet contained in the package I linked on any affected server.


    Have a nice day,
    Cine
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  5. #5
    Senior Member
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    Quote Originally Posted by Cine View Post
    You just need to deploy the "com_zextras_zextras.zip" zimlet contained in the package I linked on any affected server.
    Hi Cine!

    I deployed the fix using the Admin GUI, but I still get the error on _some_ of the mailbox servers, not all.

    Do I need to do it manually via cli on each server?
    Do I need to restart anything?
    Do I need to wait?

  6. #6
    Senior Member
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    Quote Originally Posted by stsimb View Post
    Hi Cine!

    I deployed the fix using the Admin GUI, but I still get the error on _some_ of the mailbox servers, not all.

    Do I need to do it manually via cli on each server?
    Do I need to restart anything?
    Do I need to wait?
    Replying to myself, I deployed the fixed zimlet manually via cli on all mailbox servers, and it's now fixed.
    No restart, no wait.
    Just "/opt/zimbra/bin/zmzimletctl deploy /tmp/com_zextras_zextras.zip" on all servers.

    Thanks!

  7. #7
    Junior Member
    Join Date
    May 2014
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    Hi Cine,

    Thanks a lot.

    It doesn't work at begining, from admin console. It only updates the server that is working fine, and fails to deploy to the second server.

    Then I've "synced" ../zimbra/zimlets-deployed from working server manually from ssh, with zimbra stopped on second server.
    Afterwards I started the second server, and deployed the zimlet without problems.

    Regards.

    César Vázquez

  8. #8
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
    Join Date
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    2,342
    Hello Everybody,
    glad this is solved!

    For future reference, deploying the zimlet on one mailboxd server and flushing the cache of all other servers with the `zmprov fc all` command should be enough (clearing the client's cache might also help).

    Have a nice day,
    Cine
    the ZeXtras Team
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