Hello,
i have mail server with 80 mailboxes. I have valid licence for 10 phones. But sync doesnt work. Do i really need licence for 80 mailboxes if i need sync only 10phones ?
Thanks Filip S.
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Hello,
i have mail server with 80 mailboxes. I have valid licence for 10 phones. But sync doesnt work. Do i really need licence for 80 mailboxes if i need sync only 10phones ?
Thanks Filip S.
Hello silhavyf and welcome to the forums!
As stated in the ZeXtras Mobile FAQs on the ZeXtras Wiki
"The ZeXtras Suite License is designed to work server-wide, so the number of mailboxes acquired with your license must be equal or higher than the total number of mailboxes on your server."
Best regards,
D0s0n
Hello,
thanks for your reply.. Its pitty... because i only need sync 10phones.. So i must search another solution.
Thanks Filip S.
Hello Filip,Quote:
Originally Posted by silhavyf
welcome to the forums.
When first defining our licensing system we specfically designed it to be as fair as possible for all the possible kinds of customers, trying not to disadvantage neither the small company nor the big corporation.
I'm really sorry you feel that our licensing model doesn't fit your needs, I'm at your complete disposal for any further need.
Have a nice day,
Cine
Hello,
ok this is my fault.. i should read faq more carefully... but think about it.. i have server with different people.. somebody use only pop3 somebody use only webmail or imap.. so our company dont need to buy mobile sync for every mailbox..
Thanks Filip
Interesting discussion.
Does this licensing mean that you need a license for every mailbox even if it doesn't use zxmobile ?
We have ~100 mailboxes and ~10 would use zxmobile (mainly sales people), I'd say get a license for the ones that need
to use zxmobile (i.e. ~10 licenses).
Yes, it does..Quote:
Originally Posted by ppdeonet
As I said, the licensing system has been carefully designed to be fair with both small and large companies, and licensing our modules by used account would have meant a raise in the price which would have been troublesome for most of our customers.
The use of this kind of licensing also allows us to be more flexible on quantities and support...
Frankly, I still have to see a comparable solution that allows you to license your mailboxes on a Pay-per-Use basis or that doesn't require you to pay additional fees/have an ongoing license to open a support ticket.
Now, please allow me a small personal assessment:
I think everyone who read at least a couple of posts on this forums can agree that I'm not a sales guy, I'd like to be clear that I'm not trying to sell anything to anybody.
Thus said, I ask you a little trust on what stated on this matter: Planning our licensing mode to provide the best possible experience required a lot of effort and the feedbacks we get on it are showing that we are on track to achieve our goals of a fair and flexible licensing system.
Moreover, if you think that ZeXtras' licensing system is not fair just because you need to license all your mailboxes on your server, please try to consider what you actually get with ZeXtras: you'll notice that it's not just a license for a product, but a wide range of additional services and a constantly improving seller-to-buyer experience.
Have a nice day,
Cine
Just out of curiosity:
A clean install of Zimbra already creates 4 mailboxes (admin, non-spam, spam training, anti-virus quarantaine).
Do these mailboxes count as well ?
Absolutely not, system resource accounts doesn't count torwards the license count ;)Quote:
Originally Posted by ppdeonet
You can see the effective number of mailboxes that require a license in the ZeXtras Administration Zimlet, Core Tab, under "User Count"
Have a nice day,
Cine
[Edit: Neither Resource accounts nor Location accounts count as well]
Cine, what would happen if we get new employees (mailboxes) after buying your license ?
Thanks,
Perry
Hello Perry,Quote:
Originally Posted by ppdeonet
Until a couple of days ago an email to the ZeXtras Sales Team was needed, while now the ZeXtras Store supports fully-automatic license upgrades :)
Should you need to extend your license you'll just need to log into your ZeXtras Store account and click the Upgrade License button.
This will allow you to add more users to your license (you can also extend your license duration and add new modules to your license using this feature).
Have a nice day,
Cine
Thanks Cine.
We'll get a couple of extra licenses upfront even though license upgrades thru the ZeXtras store are fully-automatic
it saves us the hassle for just a few dollars more.
Hi Cine,
How does it work with the ZxMobile license we bought for our current Zimbra server when moving to a new Zimbra server ?
Can we easily transfer the license to the new server ?
Thanks,
Perry
Hi Perry,
you just need to upload your license file to the new server, it will start working immediatly (you can download the file from your "My Account" page on the ZeXtras Store).
Have a nice day,
Cine
Installed the ZxMobile license on our current server and immediately our ZxBackup module which was still used
within the trial period to test migrating to a new server is disabled. Please help.
Hello Perry,
uploading a license file will activate the license immediatly, thus terminating the trial mode if such mode is still active...
To revert back to trial please see the following doc: License Management - ZeXtras Suite Wiki.
Have a nice day,
Cine
Ok, would be better to set licenses per module, now I have to shut down Zimbra to move back to trial mode
just because I activited your zxmobile license. The users will not be happy about this. Thanks for the quick reply anyway.
Except for the backup, all features of Zextras may be acheived using CarDav and CalDav.
Yes, you can synchronize your Mobile Device with Zimbra through CalDav and CardDav, I posted two guides on this Forums on how to to it (the Android's one is still incomplete, will finish that soon)...Quote:
Originally Posted by cassioac
http://forums.zextras.com/zimbra-how...id-device.html
http://forums.zextras.com/zimbra-how...hone-ipad.html
Forgive me, but I completely miss the point of your post... There are some major differences in using ZeXtras Mobile and the *Dav protocols, should I make a list?
Have a nice day,
Cine
This licensing is pretty bad. I have 23 accounts and I have bought a license for 10 mailboxes from which I have used only 3. Since there was no any kind of information on your purchasing page about this strange licensing I'm feeling deceived (don't tell me to read the Wiki before purchase since this information HAS to be clearly stated on your website) so I would like to get my money back since I can't use it and I don't want to pay you additional 70 EUR for something I don't need.
How can I get my money back or to use my service as is normal and logical?
Hello Igor,Quote:
Originally Posted by igor.hrcek
I'm sorry you feel this way about our licensing model, please get in touch with our Sales Team (sales@zextras.com - be sure to specify your Order ID) to obtain a full refund.
However, about the "feeling deceived" part of your post, please let me clarify a couple of points:
- In the ZeXtras Store's main page the licensing model is clearly specified, as on the top of the page near the "Your Zimbra Mailboxes" field it's clearly stated that:
- Furthermore, the field is called "Your Zimbra Mailboxes" to clarify that you need to enter (at least) the number of Zimbra mailboxes in your server.Quote:
* Note: the number of licensed Mailboxes must be equal or greater than the number of mailboxes on your server (excluding Resource Accounts like Wiki, Ham and Spam).
- Just to be specific, a ZxMobile yearly license for 23 users costs 46EUR in total, so updating from 10 mailboxes to 23 costs about 26EUR - not 70EUR. I know that probably this doesn't affect you in any way. This is only to make sure that those who will read this post will have the correct data about the pricing of our product.
I hope that after this clarifications you won't feel deceived anymore...
Have a nice day,
Cine
I see now that is stated below the number of mailboxes with 0.8 em font. Very clever :) I did not noticed it, that is true, but it's not clearly visible and as I can see by the rest of the people in this thread I am not the only one who "missed" that notification. "Your Zimbra Mailboxes" can be interpreted as "the number of mailboxes that will be using Mobile sync" don't you think?
I have purchased a full bundle which is 70 EUR, so if I upgrade it will be additional 70 EUR and I want only 3 mailboxes to be "mobile". And I still don't understand this policy because hiding behind "one size fits all" policy is just not right.
We're sorry that you didn't easily find the proper licensing information you needed, we did our best to make that information available in different places and ways.Quote:
Originally Posted by igor.hrcek
Again, we'll provide you with a full refund if what you purchased doesn't fit your needs.
We aim to provide the best user experience possible both in our software and in our services, so we'll take your critique as an opportunity to further improve our service.
Regarding the "one size fits all" pricing scheme's unfairness, I beg to differ.Quote:
Originally Posted by igor.hrcek
As explained in a previous post of this thread (see here: http://forums.zextras.com/zxmobile/2...g.html#post792), the licensing is designed the way it is in order to keep prices low... If we took away the licensing limitations and raise the price by, say, 5 times we would just shift the licensing in favor of small customers disadvantaging the larger ones, while now the pricing is fair for both small and large ones.
The ZeXtras Team
We can discuss about your licensing for a long time and you can always differ and say that you are right but the thing is that you lost me as a customer and also some of my customers too because I just can't find it logical. No hard feelings :)
Agreed, no hard feelings :)
Thank you for your feedback!
Have a nice day,
Cine
Quote:
Originally Posted by Cine
I just want to add that I think your licensing model is pretty fair. My solution was to have 2 separate virtual Zimbra servers running on ESX one with the enterprise team consisting of under 20 mailbox's my other VM has all the 'open source' domains and no one using mobile push. Under this setup I can enable ZxMobile for under 100$ for a perpetual license. This is marvelous!! These guys have to make some money as well, for 80$ for a lifetime to enable true active-sync capabilities is huge.
However I do agree that perhaps in certain situations this might at seem troubling at first however in my situation its perfect. The flip side of this is that with the reverse model they would have to charge more money per license.
Perhaps you should create a separate custom licensing model per COS but please dont effect the rates of us users that greatly benefit from this model!! :D
Ive been running Zimbra open Source for about 4-5 years now and have many clients running on it. This is the best thing ive come across and Ive toyed with many other solutions. I just installed this last week but so far I am very impressed.
Just my 2cents
Cheers,
I'll use this thread instead of opening a new one.
First things, first.
Hello and thanks for your applications.
We'll be buying some licenses in (very) near future and we have just one silly little question.
If we buy now as it is a 1.6.2 version if i recall correctly.
should we have to buy again for the 2.x (which should include a remote wipe which is very important for us) or would the license apply for the application and its updates ?
Thank you very much
Hello nm_was,Quote:
Originally Posted by nm_was
welcome to the forums!
No ZeXtras Suite updates will ever require you to purchase a different license :)
Have a nice day,
Cine
Hello, i need to upgrade the licence (i make it each 2 months) but this time i can't pay in euro. The interface propose only in $.
I have make some mistake ? There is any change in your