GAL items icon display issue

[bouguera]

Dear friends,
I am now preparing the migration project of our email system to Zimbra Collaboration Suite, for this purpose i installed a demo platform in which has an issue (bug) related to GAL items display.

Despite several attempts to reset the syncgal account and its shared datastore, When i list GAL items (from webmail or Zimbra desktop) they appear with a similar icon (see ), Or normally for each items (DL, user account, resources) a customized icon should be displayed (see ).
In addition, when a DL is selected a black area is displayed (see )
instead of the subscription/unsubscribe button, and the information related to this liste ().
** The demo platform is based on Zimbra NE trial version with Zimbra-internal LDAP for GAL

Thank you in advance for your help/ideas ....

[Cine]

Hello Bouguera,
welcome to the forums!

This might be a caching issue, do the same icons appear even when accessing the WebClient in Dev Mode (by adding "?dev=1" to the URL, e.g. https://mail.yourdomain.com/?dev=1)?

Have a nice day,
Cine
the ZeXtras Team

[bouguera]

Hi Cine ,
Thanks for you reply

I doubt that it can come from the cache so i excute the following command from CLI : zmprov flushCache locale / zmprov flushCache skin
Sill the same issue even if i try the dev mode ....

[bouguera]

Hello everybody
I have news about this issue !
So !

When i delete the GAL shared datastore from my contact view, then i logout/login on my mailbox account , then i perform a search in the GAL from the search bar (available in the upper right when using the webmaill) , all GAL items icon are displayed correctly.
to be sure that it's not a caching issue i logout/login once again and i perform a new search (from the search bar), items's icon are always displayed correctly.

After That , !!
i try to add the GAL shared datastore, then list GAL items, icon are displayed correctly. I exchange the tab (contacts, mail, calendar ...etc ), and list GAL items , icon are displayed always correctly.

BUT when i perform a ctrl + F5 to refresh the page, I have again the same problem

any ideas ??
thank you in advance

[Cine]

Hello boguera!

I've done some research, and it appears that sharing and mounting the galsync's datasource on a mailbox is either not supported or not properly working as the shared "address book" does not inherit the icon information... I suggest checking the official Zimbra Forum for more information about this, and eventually to file a bug report at https://bugzilla.zimbra.com...

Have a nice day,
Cine
the ZeXtras Team

[bouguera]

Hi Cine ,
Thanks for you reply

i submit a request to Zimbra Network Support
I keep you informed if i have more information

Thank you

[bouguera]

Hello everybody
So after some discussion with the Zimbra support. it appeared that this is a known bug : https://bugzilla.zimbra.com/show_bug.cgi?id=80359
a similar bug is here : https://bugzilla.zimbra.com/show_bug.cgi?id=75098

Until they find us a solution i voted and added some comments
Thank you all