Private forums still available?

[bradg]

I've purchased a license, but my store account is evidently not tied to the forum. I'm also unable to PM Cine as that's restricted for my forum account. Can someone advise and/or modify my account permissions so I can PM with information? Thanks! --Brad

[Cine]

Hello bradg,
welcome to the forums!

In order to gain access to the private forums reserved to our customers, you need to log into the ZeXtras Store using your ZeXtras Account and enter your Forum's username in the "Forum Username" field of your account's information: your Forum account will be automatically upgraded within 24 hours.

I confirm that Private Messages are unavailable for users with less than 3 posts in order to prevent spam, should you need to get in touch with me or with the IT Support/Sales teams you can open a ticket at ZeXtras Support Portal (login with your ZeXtras Account, the same one used for the Store).

Have a nice day,
Cine
the ZeXtras Team

[lwwarner]

I don't see any "Forum Username" field in my store account. Is this info still applicable?

--Bill

[Cine]

Hello Bill!

The info in this thread is about the old Zextras Store - in the new one (online since Septemper 2016) the "forum username" field has been removed...

We're currently considering adding it back, but in the meantime feel free to open a support ticket using your reseller/partner Zextras Account including your forum username in the comment and our staff will add you to the appropriate user groups as soon as possible!

Have a nice day,
Cine
the Zextras Team