License count on removed accounts?
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Thread: License count on removed accounts?

  1. #1
    Active Member
    Join Date
    Oct 2014

    License count on removed accounts?


    I have 25 mailboxes and a license for 25 mailboxes.

    I removed one account completly but the mailbox count still states that I have 25 mailboxes.

    Is this the correct behavior of ZeXtras?

    Do I have to buy a new license?

  2. #2
    CTO ZeXtras Employee d0s0n's Avatar
    Join Date
    Apr 2011
    Hi novastram and welcome to our forum.

    First of all, the mailbox counter is recalculated every 15 minute but you can force the check with a simple CLI command as zimbra user:
    zxsuite core doLicenseChecks
    Pay attention to the account type you have removed, only a normal user account is relevant, if you have removed a system resource mailbox (or an external one) it doesn't matter.

    If your issue persists, please report all relevant information about your enviroment as reported in our guide: How to report a ZeXtras Suite issue.

    Have a nice day.
    ZeXtras Website # ZeXtras Wiki # ZeXtras Store

    Head of ZeXtras System Administrators


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