Error in Ubuntu 16.04 + zxsuite 2.4.2

[Fsainovich]

Every zxsuite module return this error when clicked : ZaController.prototype._setView

Dont open view modules in zimbra web interface.

[phoenix]

The full output of "zmcontrol -v" would also be useful.

[Cine]

Hello Fsainovich,
welcome to the forums!

The error you report usually appears when either:

* There is bad data in your server's zimlet cache.
* You are trying to access the Zextras Administration Console before the UI is done loading.

Could you please clear your server's cache by running `zmprov fc all` as the zimbra user and try waiting until the Admin Console is fully loaded before accessing the Zextras Administration Zimlet? Furthermore, as Phoenix said, knowing your Zimbra version would allow us to try and reproduce the issue/search for bugs...

Have a nice day,
Cine
the Zextras Team

[Fsainovich]

Hi Cine.

After "zmprov fc all" and restarted all server have same issue.

Thank you.

Hello Fsainovich,
welcome to the forums!

The error you report usually appears when either:

* There is bad data in your server's zimlet cache.
* You are trying to access the Zextras Administration Console before the UI is done loading.

Could you please clear your server's cache by running `zmprov fc all` as the zimbra user and try waiting until the Admin Console is fully loaded before accessing the Zextras Administration Zimlet? Furthermore, as Phoenix said, knowing your Zimbra version would allow us to try and reproduce the issue/search for bugs...

Have a nice day,
Cine
the Zextras Team

[Fsainovich]

zimbra@zimbra:~$ zmcontrol -v
Release 8.7.1.GA.1670.UBUNTU16.64 UBUNTU16_64 FOSS edition.

The full output of "zmcontrol -v" would also be useful.

[larcara]

Hi Fsainovich,

I have just verified your issue as a race-condition during the javascript interface initialization, it seems that you need to wait some seconds before moving on the administration console because some importants data (like license details) are retrieved after login, so especially on slow internet connections it could happens, but waiting a little can help.

Have a nice day,
Luca
the Zextras Team

[Fsainovich]

Hi Luca.

I'm in the same lan server. Wait a minute and had the same problem.

[Fsainovich]

Hi Luca.

I'm in the same lan server. Wait a minute and had the same problem.

Hi Fsainovich,

I have just verified your issue as a race-condition during the javascript interface initialization, it seems that you need to wait some seconds before moving on the administration console because some importants data (like license details) are retrieved after login, so especially on slow internet connections it could happens, but waiting a little can help.

Have a nice day,
Luca
the Zextras Team

[d0s0n]

Hi Fsainovich,

our devs are working on a fix, but in the meanwhile can you check your zimbra dosFilter settings as suggested during the install process? (it can make the problem worse)

WARNING: Zimbra 8.x users might experience slowness and AJAX errors
when accessing the Zimbra Administration Console because of the
Zimbra DOS Filter. In this case, raising the number of Maximum Requests
per Second is suggested (see http://wiki.zextras.com/DosFilter
for further informations)

D0s0n

[Fsainovich]

Hi D0s0n

Solved with command (zimbra user and restarted server):

zmprov mcf zimbraHttpThrottleSafeIPs IP_CLIENT

Hi Fsainovich,

our devs are working on a fix, but in the meanwhile can you check your zimbra dosFilter settings as suggested during the install process? (it can make the problem worse)




D0s0n