Format problem on zimbra after zextras upgrade
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Thread: Format problem on zimbra after zextras upgrade

  1. #1
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    Format problem on zimbra after zextras upgrade

    Hi zextras specialists,

    I am new to this community so please move this post to another category if you think it does not belong here.

    We have a multi-server installation running CentOS 6 x86_64 on 17 Zimbra servers of which 7 are mailbox servers.
    We run Zimbra 8.0.8 OSE and ZeXtras 2.4.0 .

    Since the last zextras update we are experiencing a rather strange problem. We have some emails that are automatically generated from Siebel and are sent to some users. After the upgrade those mails appear rather unformatted when you read them from zimbra webmail. I have contacted the person responsible for Siebel and asked if anything has changed but I got a negative answer.

    Users that are trying to read those emails see "The message has no text content" above the unformatted email. So I asked for two txt dumps from 2
    emails, one that has this problem and one that doesn't. The headers and the format of the emails look similar. I also cut off the base64 encoded message and successfully decode it on terminal, formating was correct. Also old emails received before the update look ok, only new ones have this
    problem.

    So I am willing to ask if someone else has this problem and if there is a way to resolve it.

    Regards,
    Nickitas

    Last edited by nkoz; 09-29-2016 at 09:03 AM.

  2. #2
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello nkoz,
    welcome to the forums!

    I'm a bit puzzled about this, as the only component that might directly interact with a message's source is Zextras Mobile: how does Siebel send its emails? Direct SMTP connection or does it relies on an Outlook client set up in EAS?

    Have a nice day,
    Cine
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  3. #3
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    Hi Cine,

    I just got an update on this issue saying that users experience this sort of problem on mails from various senders - not automatically generated , mostly from our customers... So Siebel is off the hook now. Is there something we can do for Zextras mobile ? I forgot to mention that I have text dumps of problematic emails in case that helps ..

    Regards,
    Nickitas

  4. #4
    ZeXtras Community Manager ZeXtras Employee Cine's Avatar
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    Hello Nickitas!

    Could you please PM me the MIME source of a couple of affected messages? Also, do the users affected by this issue use Outlook and/or synchronize their mailbox to a mobile device?

    Have a nice day,
    Cine
    the Zextras Team
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  5. #5
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    Hi Cine,

    I've contacted a colleague and found out that she does not synchronize on mobile and uses outlook - however only for backup purposes and not always running.
    As for the pm I am afraid the system does not allow me to send you.

    Regards,
    Nickitas

  6. #6
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    Ok, after third post I was able to pm you ...

    Regards,
    Nickitas

  7. #7
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    Hi Cine, did you get a chance to look at the mail dumps I sent you ?

    Regards,
    Nickitas

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